Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox + Flash freeze before I can right-click to disable Hardware Acceleration

  • 1 reply
  • 5 have this problem
  • 5 views
  • Last reply by FredMcD

mikedotexe
mikedotexe
more options

I've been searching a lot about this. On my PC (latest version of Flash and Firefox as of 9/2014) my Firefox becomes unusable when Flash runs.

The general procedure to fix this issue is to load a Flash test page, right click on it, go to Settings, and then uncheck Hardware Acceleration.

(As explained in this link: https://support.mozilla.org/en-US/kb/keep-flash-up-to-date-and-troubleshoot-problems#w_playing-flash-videos-makes-firefox-hang)

I am completely unable to even right click on a Flash object. It freezes. I have read another article about disabling mic/speakers, and that doesn't work.

I'm hoping there are registry/mozilla settings I can change that mimic the "right click.. uncheck Hardware Acceleration."

I've been searching a lot about this. On my PC (latest version of Flash and Firefox as of 9/2014) my Firefox becomes unusable when Flash runs. The general procedure to fix this issue is to load a Flash test page, right click on it, go to Settings, and then uncheck Hardware Acceleration. (As explained in this link: https://support.mozilla.org/en-US/kb/keep-flash-up-to-date-and-troubleshoot-problems#w_playing-flash-videos-makes-firefox-hang) I am completely unable to even right click on a Flash object. It freezes. I have read another article about disabling mic/speakers, and that doesn't work. I'm hoping there are registry/mozilla settings I can change that mimic the "right click.. uncheck Hardware Acceleration."

All Replies (1)

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences in the address bar and press enter

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.