Showing questions for topic:

Rewsponding to an answer to my question

A little over a week ago I logged on asking a question related to the inability of the download I had made of the current version of Firefox to install on my new windows… (read more)

A little over a week ago I logged on asking a question related to the inability of the download I had made of the current version of Firefox to install on my new windows 11 Pro laptop. There were a couple of answers, the last of which was posted by James, who is identified as a Moderator.

I made not of his response, logged out of the forum and followed his instructions. I found that he had accurately diagnosed the problem and had responded with a very successful answer.

Over the following week I attempted several times to log back onto the forum and replying to his response to thank him for his assistance and let other forum members know that his effort was appreciated.

At no time was I able to return to my question, find his response and properly thank him for his effort. Each time I returned to my question I was blocked from doing anything other than reading my question. I could not even access the replies..

That is not in the interest of the forum's users and is an insult to the hard working moderators whose efforts must be duly acknowledged and lauded.

I suggest that some changes to this website are due and whomever the powers may be that make stupid decisions which maybe harmful to its users should be given the heave-ho and be returned to that unspeakable place from which they evolved.

Thank you James. You did an excellent job and should be commended!

Solved 3

How do I contact a human at Mozilla Firefox ?

Firefox is screwed up. Using iPad. Can’t find toolbar, can’t customize, ads interfering, everything looks totally different.wish I could talk to a human who can help me.… (read more)

Firefox is screwed up. Using iPad. Can’t find toolbar, can’t customize, ads interfering, everything looks totally different.wish I could talk to a human who can help me.Firefox used to be my preferred browser.

Open 3 1 10

Requested a refund for Mozilla VPN and then sent a follow-up email to cancel the request

I sent an email a few days ago asking for a refund and a few hours later changed my mind, I couldn't cancel the ticket (as far as I know) so I sent a follow up email to d… (read more)

I sent an email a few days ago asking for a refund and a few hours later changed my mind, I couldn't cancel the ticket (as far as I know) so I sent a follow up email to disregard the first email because I thought it would just be more hassle and I think the VPN works fine anyway. Today I get an email saying my subscription had been cancelled! which I could understand is my fault for being indecisive in the first place and the last email I sent might not of been read in time, but the email that I had received also didn't state I would get a refund and seemed like an email I would get if I had cancelled my subscription myself stating "We’ve cancelled your Mozilla VPN subscription. Your final payment of US$59.88 was paid on 14/07/2026" Should I still expect to get a refund or was there an error with my request?

Solved 2

Refund Request

Dear Customer Service Team, I am writing to request a refund for my monthly subscription fee for the product Mozilla VPN, in accordance with your 30-day money-back guaran… (read more)

Dear Customer Service Team, I am writing to request a refund for my monthly subscription fee for the product Mozilla VPN, in accordance with your 30-day money-back guarantee. Unfortunately, the subscription (from 18th July 2026) did not meet my expectations, and I would therefore like to make use of this guarantee and cancel my membership. Could you please confirm the cancellation and process the refund to my original payment method at your earliest convenience? Thank you for your understanding and assistance.

Best regards, Lorenz Claus

Open 1

Small window on startup

When my computer starts up and launches Firefox, the window is small and requires me to click on the full screen button. Before this it was opening at half-screen. Before… (read more)

When my computer starts up and launches Firefox, the window is small and requires me to click on the full screen button. Before this it was opening at half-screen. Before that it was opening at full screen, which is preferred. I cannot get it to open in full screen despite all of the suggestions from this community. It's super-annoying. Why is this happening? What is the fix?

I am a novice and have not modified any code, but have added the extensions Duck Duck Go, Last Pass, Facebook Container, and Clear Cache. I have used these extensions for years and the problem is new. My problem must be a setting because I have not lifted the hood of Firefox or the OS and tinkered with it. Nor do I want to.

Running Firefox 152.0.5 on Mac OS Tahoe 26.5.1,

Open 1 20