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I just updated my firefox and I can't find my saved passwords so how can I find?

Annette K

I just updated my firefox and I can't find my saved passwords to the websites I had to visit. How can I find? AGK I am not very tech knowledgeable.

I just updated my firefox and I can't find my saved passwords to the websites I had to visit. How can I find? AGK I am not very tech knowledgeable.

All Replies (1)

Annette, here's the first thing to try. https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update


If that doesn't help then here's another suggestion.

Sometimes missing passwords can be retrieved using the logins-backup.json file in the Profile folder on the hard drive. Although this particular recovery method would need to be attempted as soon as possible, as the backup might later get overwritten.

If you do not know where your Profile folder is, see here: https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data

To attempt password recovery:

  1. open your Profile folder on the hard drive
  2. fully exit Firefox if it is running
  3. move logins.json to a backup folder
  4. copy logins-backup.json to a backup folder
  5. in the profile folder, rename logins-backup.json to logins.json
  6. restart Firefox

Modified by TechHorse

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