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I'm on a Mac running Big Sur 11.7.11 & I cannot log into my Yahoo mail account. The little dot just keeps moving.

Firefox Web compatibility
jbr replied
marthasmith_email
marthasmith_email

Please tell me why I cannot login to Yahoo.mail. My mail account is [redacted] @yahoo.com. I don't know why, but I did get a message to enter my password to Yahoo in Settings, but was unable to do so.

Please tell me why I cannot login to Yahoo.mail. My mail account is [redacted] @yahoo.com. I don't know why, but I did get a message to enter my password to Yahoo in Settings, but was unable to do so.

Modified by James

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jbr
jbr
  • Top 10 Contributor

Have you tried signing in using a new Private Window to see if it makes any difference?

Here are some standard troubleshooting steps that may resolve the issue:

  1. Start with clearing Firefox cache.
  2. If it does not help, try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website).
  3. Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield Fx89ShieldIcon icon in the left part of the address bar. If ETP is enabled, try disabling it.
  4. If it also does not help, try running Firefox in Troubleshoot Mode. If the problem doesn't persist, please follow the steps from this article to troubleshoot further.
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