Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I reached my 50G VPN limit, is this why videos on amazon prime don't play?

  • 2 replies
  • 0 have this problem
  • Last reply by Dawn
  • Open

Dawn
Dawn

I can no longer watch videos on Amazon prime, those included and the ones I pay extra for through an added subscription to mgm+ since the last update. What is going on? Is it the VPN data limit thing? If so, how can I turn it off?

I can no longer watch videos on Amazon prime, those included and the ones I pay extra for through an added subscription to mgm+ since the last update. What is going on? Is it the VPN data limit thing? If so, how can I turn it off?
Attached screenshots

All Replies (2)

Konstantina Papadea
Konstantina Papadea
  • Top 25 Contributor
  • Moderator
Mozilla Staff

Hey Dawn, I don't think it's your VPN, from your screenshot your VPN is off (see the x next to the VPN button). There might be something wrong with the site, do you get the same error also in other browsers?

Dawn
Dawn Question owner

I tried playing the videos from amazon both ways. VPN clicked on and VPN clicked off. It did not work either way.

I am able to play amazon videos on Chrome just fine, so it is not the site. I believe it is some setting in firefox but after looking all over I'll be darned if I know what it is!

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.