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Sync problem between firefox on iOS and desktop

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  • 57 views
  • Last reply by Zafir
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Zafir
Zafir

Hi everyone,

I’ve been experiencing synchronization issues with Firefox lately.

Current situation: Tabs sync correctly between devices, but bookmarks and passwords no longer sync between my iPhone and my computer.

I’ve also considered an issue with profiles, I currently have three Firefox profiles:

  • default-release (currently in use)
  • default
  • default-release-1

I also used Firefox Troubleshoot Mode (restart with add-ons disabled) to test the issue.

sync-log : The sync-logs show many success-sync entries and only a couple of error-syncs. There are no obvious connection issues (I’m using a shared connection in a rural area). However, bookmarks and passwords are still not syncing properly across devices.

Observed behavior: Sync is active and "functional" Only specific data types (bookmarks and passwords) are affected The issue persists even after signing out and back into Sync, and restarting Firefox on both devices

Checks already done: Sync is enabled for bookmarks and passwords Sync logs mostly show successful operations rather than errors

Hypothesis: A Firefox profile conflict

Question: How can I restore Sync properly without losing my bookmarks, passwords, or other data?

Thank you for your help.

Hi everyone, I’ve been experiencing synchronization issues with Firefox lately. '''Current situation:''' Tabs sync correctly between devices, but bookmarks and passwords no longer sync between my iPhone and my computer. I’ve also considered an issue with profiles, I currently have three Firefox profiles: * default-release (currently in use) * default * default-release-1 I also used Firefox Troubleshoot Mode (restart with add-ons disabled) to test the issue. '''sync-log :''' The sync-logs show many success-sync entries and only a couple of error-syncs. There are no obvious connection issues (I’m using a shared connection in a rural area). However, bookmarks and passwords are still not syncing properly across devices. '''Observed behavior:''' Sync is active and "functional" Only specific data types (bookmarks and passwords) are affected The issue persists even after signing out and back into Sync, and restarting Firefox on both devices '''Checks already done:''' Sync is enabled for bookmarks and passwords Sync logs mostly show successful operations rather than errors '''Hypothesis:''' A Firefox profile conflict '''Question:''' How can I restore Sync properly without losing my bookmarks, passwords, or other data? Thank you for your help.

All Replies (2)

Denys
Denys
  • Moderator
  • Top 10 Contributor

Hi, could you try just signing out and back in on both devices? That may fix some issues, and your data should remain available locally.

Zafir
Zafir Question owner

Denys a écrit
Hi, could you try just signing out and back in on both devices? That may fix some issues, and your data should remain available locally.

Hi,

Just to clarify and update my situation:

  • Passwords are actually syncing correctly now — the issue is only with bookmarks
  • Tabs are still syncing fine
  • I previously had multiple profiles (default-release, default, default-release-1), but I have now removed the unused one and only kept the main default-release and the default profiles

I have already signed out and back into Sync on both devices and restarted Firefox but bookmarks still do not sync

It's strange, everything worked very well a few weeks/a month ago.

I also installed the “About Sync” extension, which exposes the about:sync page where I can see options like “Wipe bookmarks” and “Reset bookmarks”.

Would using one of these options help in this situation, and if so, which one would be safer?

Thanks again for your help.

Modified by Zafir

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