Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hotmail Gone Blank

  • 12 replies
  • 1 has this problem
  • 1 view
  • Last reply by zeroknight

more options

I am once again having issue with Hotmail and Firefox. It's working perfectly fine in Pale Moon, but it's gone totally blank in Firefox. It worked totally fine yesterday, but today I cannot access ANYTHING in Hotmail. Firefox says it's up to date, but usually when I start having issues with Hotmail, it's because Firefox needs to update. Please help fix this problem! All other websites work fine! Thank you!

I am once again having issue with Hotmail and Firefox. It's working perfectly fine in Pale Moon, but it's gone totally blank in Firefox. It worked totally fine yesterday, but today I cannot access ANYTHING in Hotmail. Firefox says it's up to date, but usually when I start having issues with Hotmail, it's because Firefox needs to update. Please help fix this problem! All other websites work fine! Thank you!

All Replies (12)

more options

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin), always make sure such extensions do not block content.


You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings), click the padlock icon (Clear cookies and site data) for the domain in the selected tab.

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

You can check for issues with Enhanced Tracking Protection. Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages like blocked content.

Helpful?

more options

Firefox says it's updated. That was the FIRST thing I checked, thanks. As to the other stuff, I have no idea what you mean.

Helpful?

more options

Also, I refuse to do the Troubleshoot Mode thing, because the last time I did that per someone's instructions in here, it messed EVERYTHING up for me in Firefox. I am NOT doing that again!

Helpful?

more options

Since you want go Troubleshoot Mode, post a full browser screenshot showing the issue. It works for me. see screenshots

Modified by jonzn4SUSE

Helpful?

more options

OK, here it is.

Helpful?

more options

Is that a theme on your browser? Can you turn it off and see if it helps.

Helpful?

more options

Which theme is that. This is why we want you to run Troubleshoot Mode.

Helpful?

more options

The theme has nothing to do with anything. Hotmail was running FINE yesterday.

Helpful?

more options

Suddenly today it's not.

Helpful?

more options

Which is why you need to run Troubleshoot Mode, but you don't want to do that. So Jones out....

Helpful?

more options

jonzn4SUSE said

Which is why you need to run Troubleshoot Mode, but you don't want to do that. So Jones out....

You're right, because the last time I did, it ruined my computer.

Helpful?

more options

When you restart in Troubleshoot Mode, make sure you don't click the "Refresh Firefox" button and you should be fine.

Alternatively, try disabling all your extensions.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.