Can't access internet
Ever since I downloaded the latest update on Firefox a couple of days ago, I have been unable to reach the internet. The program opens but doesn't show my opening screen and I can't get to any URL. At the bottom left of the screen, there is a message showing: Transferring data from . . . whatever site I was trying to access. The following message shows on the screen:
"Gah. Your tab just crashed. We can help! Choose Restore This Tab or Restore All Crashed Tabs to reload the page/pages."
When I click on Restore, the screen goes white for a few seconds and then the same message comes back. I downloaded the Mozilla software again but nothing has changed and I'm still getting the same messages. What can I do to not lose my bookmarks, etc.
All Replies (2)
We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
- On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
- In that text field, type %APPDATA% and press Enter. An explorer window should open.
- From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
- Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
- Open the most recent 5 files with a text editor and copy the IDs.
- Paste each ID with bp- into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Try to start Firefox in Troubleshoot Mode to see if that works.
- Windows: hold down the Shift key while starting Firefox
- Mac: hold down the Options key while starting Firefox
Did you recently uninstall an application that was using Visual C+ runtime components?
You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.
See "Visual Studio 2015, 2017, 2019, and 2022":
Download the latest vc_redist.x64 and vc_redist.x86 files.
You need to reboot the computer.
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