Mozilla will shut down Pocket’s services on July 8, 2025. At that time users will no longer be able to access the Pocket website, apps and API. You can export your saved items and API data until October 8, 2025 before they are permanently removed. For more information, see this article.

Avatar for Username

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Problems loggin into one website after clearing cache, cookies, history etc

  • 1 reply
  • 0 have this problem
  • 1 view
  • Last reply by zeroknight

dhyanamr
dhyanamr

First of all, let me tell you I LOVE FIREFOX! IS THE best ever browser.

I am having problems with a specific login SHOPIFY, after months of working well and setting up my store, around 2 weeks ago, it started going in circles, returning me to the login page every time I wanted to edit something, I deleted the cache, history, passwords, everything I can think of, and still the issue persisted. I contacted yesterday Shopify, and since I have no problems accessing and doing whatever I want from Chrome or my tablet, they said it's a browser issue (which I hate to agree with). Months ago this happened with another site I have a subscription with Wordtune, but since I don't use it that much I just open Chrome whenever I needed to log in (after doing the same thing of cache/history/passwords etc. and still wouldn't recognize me and keep me in). I hate to think that I will need to migrate to other browsers as more sites are having issues with Firefox :( nooooo! What else can I do to just work as usual? I'm attaching a screen video (can't doesn't accept mp4, attaching images) , it's simple, I login, enter, when I try to do something I am sent back to login again and again. Can't do anything there. Is there anything I can do besides cache/history/passwords? Please help I want to keep using Firefox. Thank you! Diana

First of all, let me tell you I LOVE FIREFOX! IS THE best ever browser. I am having problems with a specific login SHOPIFY, after months of working well and setting up my store, around 2 weeks ago, it started going in circles, returning me to the login page every time I wanted to edit something, I deleted the cache, history, passwords, everything I can think of, and still the issue persisted. I contacted yesterday Shopify, and since I have no problems accessing and doing whatever I want from Chrome or my tablet, they said it's a browser issue (which I hate to agree with). Months ago this happened with another site I have a subscription with Wordtune, but since I don't use it that much I just open Chrome whenever I needed to log in (after doing the same thing of cache/history/passwords etc. and still wouldn't recognize me and keep me in). I hate to think that I will need to migrate to other browsers as more sites are having issues with Firefox :( nooooo! What else can I do to just work as usual? I'm attaching a screen video (can't doesn't accept mp4, attaching images) , it's simple, I login, enter, when I try to do something I am sent back to login again and again. Can't do anything there. Is there anything I can do besides cache/history/passwords? Please help I want to keep using Firefox. Thank you! Diana
Attached screenshots

All Replies (1)

zeroknight
zeroknight

Does it still happen in a new profile? An easy way to test a new profile is to install Developer Edition and see if it happens there or refresh your existing profile.