Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lost access to our store account and cannot update our Browser Extension anymore

  • 1 reply
  • 0 have this problem
  • 28 views
  • Last reply by cor-el

more options

Hi there,

I am the product manager of a browser extension on your store

Our former CTO has lost access to the store a while ago (we no longer find the two-steps authentification device and we have lost the backup codes as well), which means that we can no longer update our browser extension because we can no longer login as the admins of that product.

I know that you indicate in your documentation - see screenshot - that you cannot help if we no longer have the backup codes. But I prefer to contact you anyway because we are currently blocked and can no longer manage our own product.

Please, would it be possible to get in touch with me and indicate the next steps recommended to us?


Best wishes,

Anthony

Hi there, I am the product manager of a browser extension on your store Our former CTO has lost access to the store a while ago (we no longer find the two-steps authentification device and we have lost the backup codes as well), which means that we can no longer update our browser extension because we can no longer login as the admins of that product. I know that you indicate in your documentation - see screenshot - that you cannot help if we no longer have the backup codes. But I prefer to contact you anyway because we are currently blocked and can no longer manage our own product. Please, would it be possible to get in touch with me and indicate the next steps recommended to us? Best wishes, Anthony
Attached screenshots

Modified by anthony.b

All Replies (1)

more options

Try to ask at the Mozilla Discourse Add-ons forum. Latest Add-ons topics - Mozilla Discourse

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.