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Lost history and saved passwords after reset password

  • 2 replies
  • 0 have this problem
  • 2 views
  • Last reply by cor-el

spence2
spence2

Why did I lose all my history and saved passwords after a simple password reset? Really annoying and very frustrating.

Why did I lose all my history and saved passwords after a simple password reset? Really annoying and very frustrating.

All Replies (2)

Dropa
Dropa

What steps where you using here? What do you mean simple password reset?

cor-el
cor-el
  • Moderator

Resetting the password for the Firefox Account because you do not remember the password will remove all data stored on the Sync server. This happens because a sync key derived from this password is used to encrypt your data before it is uploaded to the Sync server and only this password or a possible recovery key can decrypt this data.