Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Error code: PR_CONNECT_RESET_ERROR

  • 4 replies
  • 23 have this problem
  • 18 views
  • Last reply by rare.ale

MPolo62
MPolo62
more options

I keep getting this msg for my amazon acct and other accts I've used on this same laptop for years. Now all of a sudden I get this msg: Error code: PR_CONNECT_RESET_ERROR

Please advise how to fix this matter

I keep getting this msg for my amazon acct and other accts I've used on this same laptop for years. Now all of a sudden I get this msg: Error code: PR_CONNECT_RESET_ERROR Please advise how to fix this matter

All Replies (5)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

What security software are you running?

MPolo62
MPolo62 Question owner
more options

Kaspersky

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

I thought so. I had this issue with mine a few days ago after an update and I forgot to reboot my computer. Close Firefox, disable Kaspersky, open Firefox and try again.

Modified by jonzn4SUSE

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

This could be helpful. https://forum.kaspersky.com/topic/getting-pr_connect_reset_error-in-firefox-when-using-kaspersky-total-security-28248/#comment-116161

and this... https://support.kaspersky.com/common/compatibility/14620#block2

rare.ale
rare.ale
more options

Security software I use is NordVPN, Malwarebytes.

I find I get this error on Amazon after I view a product that is from a Chinese company with a name that is just a jumble of letters. For example this: https://www.amazon.com/dp/B0B8Y9617N?ref=ppx_yo2ov_dt_b_product_details&th=1

Are you saying I'm expected to turn off my security software in order to view this item on Amazon.com? That doesn't feel very useful.