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Two step authetification

  • 2 replies
  • 4 have this problem
  • 3 views
  • Last reply by SuMo Bot

ToastyMo
ToastyMo

I'm trying to sign into/sync Firefox on a new phone. It keeps saying I need to get code from authenticator app. I don't have one! I try to scan IR code from computer, but it still requires a code. Sometimes it says it is sending a code to my email address. It does not. I ask it to resend code but it never does. I am logged into Firefox on my computer, is there a way to turn off the authenticator or otherwise solve this problem?

I'm trying to sign into/sync Firefox on a new phone. It keeps saying I need to get code from authenticator app. I don't have one! I try to scan IR code from computer, but it still requires a code. Sometimes it says it is sending a code to my email address. It does not. I ask it to resend code but it never does. I am logged into Firefox on my computer, is there a way to turn off the authenticator or otherwise solve this problem?

All Replies (2)

cor-el
cor-el
  • Moderator

See also:

SuMo Bot
SuMo Bot

I am just trying to sign in from the original device and also am being asked for a 2FA code, of which I never turned on. I'm even still signed in on another tab so I know for a fact that it is "NOT" turned on this very moment, and have included a screen-cap of the window for your viewing pleasure. This issue has me more than a little miffed.