Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot log into Godaddy

  • 4 replies
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

peter616
peter616
more options

Cannot log into godaddy.com. Error message is "Yikes! Something went wrong. Please, try again later." Works fine with Chrome, so have to believe it's in FF. Tried changing various settings in Options/Privacy& Security. Anyone else having issues, or better yet, a solution??

Cannot log into godaddy.com. Error message is "Yikes! Something went wrong. Please, try again later." Works fine with Chrome, so have to believe it's in FF. Tried changing various settings in Options/Privacy& Security. Anyone else having issues, or better yet, a solution??

All Replies (4)

Terry
Terry
more options

The first article is a good starting point. The problem may be related to total cookie protection so I have added links to articles about that.

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/total-cookie-protection https://support.mozilla.org/en-US/kb/total-cookie-protection-and-website-breakage-faq

peter616
peter616 Question owner
more options

Yesterday I could use Godaddy in private mode, today I cannot. I have NO add ons on my PC and my laptop had only one add on which I removed. Neither the laptop nor PC allows me to access either my Godaddy emails, nor my Godaddy main account. Is the best solution to remove Firefox and use a more reliable browser?

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi

Did Terry's recommendations and links to support articles help?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window