Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

LOST Logins & PWs

  • 2 replies
  • 1 has this problem
  • 7 views
  • Last reply by FredMcD

AzeemH
AzeemH
more options

I lost my passwords & logins when FF suggested I refresh!, which I did. No errors, Does it keep a backup copy somewhere? Bookmarks are still there,..>!

WIN 7 PRO, FF 95.0, I am a techie, but I can't SYNCH either from another networked computer!

Pls Help

I lost my passwords & logins when FF suggested I refresh!, which I did. No errors, Does it keep a backup copy somewhere? Bookmarks are still there,..>! WIN 7 PRO, FF 95.0, I am a techie, but I can't SYNCH either from another networked computer! Pls Help

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Hi, during the Refresh, Firefox normally moves your old profile folder to your Windows desktop inside a folder named Old Firefox Data. Do you have that folder?

If needed, you could copy paste some files from that folder into your currently live Firefox profile. Details depending on what you find.

FredMcD
FredMcD
more options

Firefox 80+ has a logins-backup.json file in the profile folder that can be used in case of issues with logins.json or to undo an accidental delete of a login, so you can check if you can find this file in the profile folder or in a backup and replace the current logins.json. Make sure to keep a backup copy of all involved files (logins.json and key4.db and logins-backup.json)

You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

Help -> More Troubleshooting Information -> Profile Folder/Directory: Windows: Open Folder; Linux: Open Directory; Mac: Show in Finder https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data

If you use a Primary Password then you can prevent losing passwords by canceling the PP prompt. You need to logout beforehand by canceling a PP prompt, e.g. by clicking the eye icon in Lockwise (about:logins).