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Primary Password

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  • 1 has this problem
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  • Last reply by cy6566

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I got a new computer and tried to sign into Firefox. I was able to do so but, when I go to see my passwords Firefox wants a "Primary Password". I was able to sign into Firefox and sync to get my bookmarks but, I cannot get my logins and passwords. Firefox keeps asking for "Primary Password", nothing works. My account email is on the 3 line Firefox start menu. Any help appreciated.

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If you are using AVG or ESET Internet Security, it needs a certificate from you and might be causing Firefox to request for a Primary Password from you when you start Firefox every time.

To resolve this problem, you must first deactivate your Primary Password and then reactivate it:

1) Click the menu button -> Select Options.

2) Select Privacy & Security -> Scroll down -> Select Logins and Passwords Section.

3) Uncheck the box beside the Use a Primary Password -> Enter the current password.

4) Click Remove -> Click OK -> Appear a dialog to confirm it has removed the Primary Password.

5) Close Firefox.

6) Repeat Step 1 & Step 2.

7) Select the checkbox beside the Use a Primary Password to reactivate it -> Enter a new password ( You can use your previous password or a new one also can).

8) Close Firefox.

- It should not request for a Primary Password from you when you start Firefox later unless it is needed.

You can see also: ~ Forgotten your Primary Password -> Link (https://support.mozilla.org/en-US/kb/reset-your-primary-password-if-youve-forgotten-it).

~ More information on the Primary Password -> Link (https://support.mozilla.org/en-US/kb/use-primary-password-protect-stored-logins).

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