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Can't load PDF bank statements with new version of Firefox Sept 2019

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I used to get my PDF bank statements with no problem. Recently I go into the bank's site, ask for the statement, and instead of seeing the actual statement I see a screen like the one in the attached image. I called the bank and they said it was an issue with the new version of Firefox, and I was able to access the statements using the Edge browser. How can I fix this in Firefox? I use Win 10 64 bit.

I used to get my PDF bank statements with no problem. Recently I go into the bank's site, ask for the statement, and instead of seeing the actual statement I see a screen like the one in the attached image. I called the bank and they said it was an issue with the new version of Firefox, and I was able to access the statements using the Edge browser. How can I fix this in Firefox? I use Win 10 64 bit.
Attached screenshots

Chosen solution

Hi hospes.primus, I just went to my bank for my PDF bank statement and all that I got was a blank page.

But, then I went to: Menu -> Options -> General page and under Applications set PDF to Use Adobe Reader.

Statement in hand.

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:69.0) Gecko/20100101 Firefox/69.0

More Information

My_Cheese_Is_Slippin'
  • Top 10 Contributor
85 solutions 888 answers

Chosen Solution

Hi hospes.primus, I just went to my bank for my PDF bank statement and all that I got was a blank page.

But, then I went to: Menu -> Options -> General page and under Applications set PDF to Use Adobe Reader.

Statement in hand.

Hi hospes.primus, I just went to my bank for my PDF bank statement and all that I got was a blank page. But, then I went to: Menu -> Options -> General page and under Applications set PDF to Use Adobe Reader. Statement in hand.
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Question owner

Thank you! I use Sumatra PDF rather than Adobe Reader, but changing the PDF application from the built-in Firefox preview to Sumatra worked.

I marked the problem as solved since I can now get my statements, but if it's true that a change in FIrefox has caused it not to work with banks and such sites, I hope that will be fixed to avoid problems for users.

Thank you! I use Sumatra PDF rather than Adobe Reader, but changing the PDF application from the built-in Firefox preview to Sumatra worked. I marked the problem as solved since I can now get my statements, but if it's true that a change in FIrefox has caused it not to work with banks and such sites, I hope that will be fixed to avoid problems for users.

Modified by hospes.primus

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My_Cheese_Is_Slippin'
  • Top 10 Contributor
85 solutions 888 answers

It's probably the difference between Preview and Print ???

At least we know how to work it!

Glad I could help.

Browse Safe!

It's probably the difference between Preview and Print ??? At least we know how to work it! Glad I could help. Browse Safe!
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McCoy
  • Top 10 Contributor
545 solutions 5143 answers

Hello hospes.primus,

I noticed that you marked your own post as Chosen Solution instead of My_Cheese_Is_Slippin's first post .....

In case you'd like to rectify it, you can click on the "Undo" button to the right of the post that you have now marked, and then mark My_Cheese_Is_Slippin's post ("Solved the Problem" button to the right of that post).

Thank you in advance !

Hello hospes.primus, I noticed that you marked your own post as Chosen Solution instead of My_Cheese_Is_Slippin's first post ..... In case you'd like to rectify it, you can click on the "Undo" button to the right of the post that you have now marked, and then mark My_Cheese_Is_Slippin's post ("Solved the Problem" button to the right of that post). Thank you in advance !
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jscher2000
  • Top 10 Contributor
8776 solutions 71744 answers

Hi hospes.primus, was that the only site where Firefox's built-in PDF Viewer was behaving strangely, or was it affecting PDFs from all sites??

Hi hospes.primus, was that the only site where Firefox's built-in PDF Viewer was behaving strangely, or was it affecting PDFs from all sites??
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Question owner

Thanks, McCoy -- I fixed this (I think; I am new to the forum).

Thanks, McCoy -- I fixed this (I think; I am new to the forum).
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Question owner

jscher2000 said

Hi hospes.primus, was that the only site where Firefox's built-in PDF Viewer was behaving strangely, or was it affecting PDFs from all sites??

Only the bank site.

''jscher2000 [[#answer-1252545|said]]'' <blockquote> Hi hospes.primus, was that the only site where Firefox's built-in PDF Viewer was behaving strangely, or was it affecting PDFs from all sites?? </blockquote> Only the bank site.
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My_Cheese_Is_Slippin'
  • Top 10 Contributor
85 solutions 888 answers

Helpful Reply

hospes.primus, One other thing that I noticed. If you have the App handler for PDF set to Always Ask and select Open In Firefox - it won't do it but, it will save a copy to a Temp folder. So, check those containing folders for documents.

hospes.primus, One other thing that I noticed. If you have the App handler for PDF set to Always Ask and select Open In Firefox - it won't do it but, it ''will'' save a copy to a Temp folder. So, check those containing folders for documents.
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jscher2000
  • Top 10 Contributor
8776 solutions 71744 answers

My_Cheese_Is_Slippin' said

If you have the App handler for PDF set to Always Ask and select Open In Firefox - it won't do it but, it will save a copy to a Temp folder. So, check those containing folders for documents.

By the way, unless the setting is "Preview in Firefox", sending a PDF to Firefox won't actually display the PDF in Firefox. In the worst case scenario, you can end up with an infinite loop: Firefox repeatedly opens empty tabs or windows after you click on a link.

''My_Cheese_Is_Slippin' [[#answer-1252552|said]]'' <blockquote> If you have the App handler for PDF set to Always Ask and select Open In Firefox - it won't do it but, it ''will'' save a copy to a Temp folder. So, check those containing folders for documents. </blockquote> By the way, unless the setting is "Preview in Firefox", sending a PDF to Firefox won't actually display the PDF in Firefox. In the worst case scenario, you can end up with an infinite loop: [[Firefox repeatedly opens empty tabs or windows after you click on a link]].
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My_Cheese_Is_Slippin'
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85 solutions 888 answers

I always get an empty tab when I select OK, but, I haven't had an infinite loop. Not yet, anyway.


By the way, the containing folder is: C:/User/<YourName>/AppData/Local/Temp

I always get an empty tab when I select OK, but, I haven't had an infinite loop. Not yet, anyway. By the way, the containing folder is: C:/User/<YourName>/AppData/Local/Temp
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