X
Tap here to go to the mobile version of the site.

Support Forum

In FF 60.8.0 esr, why does the video portion of some (but not all) YouTube videos freeze while the audio portion continues?

Posted

The video portion of some YouTube videos freezes while the audio channel continues. I can advance the video using the slider, and the video will then play a few frames before it locks up again. Ths only happens with some videos, and there is nothing identifiable about those videos to differentiate them from videos that will play normally.

Initially, this problem appeared only if I right-clicked on a video to play it in a new tab, but now it seems to periodically happen regardless of which window.

The video portion of some YouTube videos freezes while the audio channel continues. I can advance the video using the slider, and the video will then play a few frames before it locks up again. Ths only happens with some videos, and there is nothing identifiable about those videos to differentiate them from videos that will play normally. Initially, this problem appeared only if I right-clicked on a video to play it in a new tab, but now it seems to periodically happen regardless of which window.
Quote

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:60.0) Gecko/20100101 Firefox/60.0

More Information

hellosct1
  • Top 25 Contributor
14 solutions 145 answers

hi,

I think there's a problem with the drivers.

https://support.mozilla.org/en-US/kb/fix-video-audio-problems-firefox-windows

thank's

hi, I think there's a problem with the drivers. https://support.mozilla.org/en-US/kb/fix-video-audio-problems-firefox-windows thank's
Was this helpful to you? 0
Quote
FredMcD
  • Top 10 Contributor
4187 solutions 58438 answers

Agreed.

Agreed.
Was this helpful to you? 0
Quote

Question owner

That's a start, but it tells me that I need to update the Windows media update package, and when I try to do that, it tells me that it's not appropriate for my computer. Any suggestions?

That's a start, but it tells me that I need to update the Windows media update package, and when I try to do that, it tells me that it's not appropriate for my computer. Any suggestions?
Was this helpful to you?
Quote
FredMcD
  • Top 10 Contributor
4187 solutions 58438 answers
That you should ask here, https://support.microsoft.com http://answers.microsoft.com/en-US/windows/forum/windows_10
Was this helpful to you? 0
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.