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How do I turn OFF permanently the Tout Player window? Or at least have control of when it's active!

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  • Last reply by mattcamp

ArnoldRD
ArnoldRD
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After looking at a video embedded in an article I've opened from my E-mail, and then attempting to read more text below the video window, the video appears in the lower right corner of my display screen and I can find nothing which will close it. There is a small, boxed, right inclined arrow in the upper right corner of the video which, when clicked upon, clears the image in the lower right corner of my display screen & opens a conventional appearing window in the middle of my display screen, titled "Tout Player" with the same content as the smaller video just cleared. When I click the "X" in the Tout Player window, that window does close as expected. However, the smaller video image reappears in the lower right corner of my display screen. Either window blocks part of the main article text which I'm trying to read. The content of the Tout Player must be active at times without displaying the small lower right corner video because often after viewing a video in the main article, I'll hear a soundtrack (about some other video, or an advertisement) which I cannot locate its source and cannot turn off. What are the Firefox (or possible my PC) settings which control this? Thank you in advance for any enlightenment you can provide. ArnoldRD

P.S. I know it's off subject, but while I'm here; isn't there SOME PROGRAM OTHER THAN SHOCKWAVE with which to view videos? 

        It is continually stopping on my PC.  In fact, Firefox frequently stops responding and takes a while to wake up again.
After looking at a video embedded in an article I've opened from my E-mail, and then attempting to read more text below the video window, the video appears in the lower right corner of my display screen and I can find nothing which will close it. There is a small, boxed, right inclined arrow in the upper right corner of the video which, when clicked upon, clears the image in the lower right corner of my display screen & opens a conventional appearing window in the middle of my display screen, titled "Tout Player" with the same content as the smaller video just cleared. When I click the "X" in the Tout Player window, that window does close as expected. However, the smaller video image reappears in the lower right corner of my display screen. Either window blocks part of the main article text which I'm trying to read. The content of the Tout Player must be active at times without displaying the small lower right corner video because often after viewing a video in the main article, I'll hear a soundtrack (about some other video, or an advertisement) which I cannot locate its source and cannot turn off. What are the Firefox (or possible my PC) settings which control this? Thank you in advance for any enlightenment you can provide. ArnoldRD P.S. I know it's off subject, but while I'm here; isn't there SOME PROGRAM OTHER THAN SHOCKWAVE with which to view videos? It is continually stopping on my PC. In fact, Firefox frequently stops responding and takes a while to wake up again.

All Replies (1)

mattcamp
mattcamp
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Hello,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.