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Firefox crashes

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nossleakim
nossleakim
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When trying to open Firefox I get the windows message "Firefox has stopped working". I am unable to open the program in safe mode.

When trying to open Firefox I get the windows message "Firefox has stopped working". I am unable to open the program in safe mode.

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John99
John99
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You have probably already seen and read the article firefox crashes. If it does crash do you see the crash reporter,and can you paste a recent CrashID into your next post please. The crash ID you mention is an old one

  • 2d3f4594-f1bf-494d-9c25-8be712101126
    the last part is the date in yymmdd format 26th November 2010

Firefox may not actually be crashing.

If firefox is hanging check for and kill any running firefox.exe &/or plugincontainer.exe process.

What security software is in use. Possibly security software is interfering with firefox use. Have you managed to use firefox since it was updated to Firefox 11.

If Firefox is crashing at startup.

  1. Try a clean profile
  2. Try starting in Windows own safe mode, usually accessible by using keyboard F8 at startup
  3. Try disabling security software. If necessary temporarily uninstall security software. (Remember to re-enable re-install, consider working physically offline for safety if testing without security software )