Avatar for Username

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

Firefox crashes after trying to launch

  • 3 risposte
  • 2 hanno questo problema
  • 4 visualizzazioni
  • Ultima risposta di John99

Joan
Joan
more options

So, ever since the first time I used Firefox, this is the only time it has ever been rendered unusable.

I upgraded my system and, when I tried to launch Firefox, all it can ever do is crash before being able to load anything at all.

I'm not sure what Firefox version it is because I only used apt-get upgrade, didn't monitor the upgrade, and was never able to check it but I think, it's 10.0.2. My system runs on Joli OS 1.2, by the way.

Anyone who can help me, please.

Right now, I am getting by with Google Chrome and I am not enjoying how I am unable to use those add-ons I've always had.

So, ever since the first time I used Firefox, this is the only time it has ever been rendered unusable. I upgraded my system and, when I tried to launch Firefox, all it can ever do is crash before being able to load anything at all. I'm not sure what Firefox version it is because I only used apt-get upgrade, didn't monitor the upgrade, and was never able to check it but I think, it's 10.0.2. My system runs on Joli OS 1.2, by the way. Anyone who can help me, please. Right now, I am getting by with Google Chrome and I am not enjoying how I am unable to use those add-ons I've always had.

Tutte le risposte (3)

John99
John99
more options

Hi again MJae,

What device are you using ?
(is it a netbook computer or a phone for instance)

The system details aside show the OS as XP, but I presume that is a separate machine that you have used to post this message on, is that so?

Have you looked at firefox crashes and tried using safe mode

Joan
Joan Utente che ha posto la domanda
more options

Guess I didn't notice the automated tags.

I'm using an Asus Eee PC 701.

The one I'm using right now is a different computer. I'm actually browsing using Aurora. It's not mine.

I was reporting about my netbook. Like I said, it runs on Joli OS 1.2.

There's no useful help in the Firefox crashes page.

There is no way I can go to about:crashes because it Firefox crashes before it can load anything. Neither can I do safe mode - I'm not sure I know how to do that before launching Firefox first.

John99
John99
more options

May I suggest you look again at firefox crashes for instance it includes:

You can't open Firefox because it crashes at startup even in Safe Mode:

Go to ~/.mozilla/firefox/Crash Reports/submitted.
 
In the resulting folder will be a text file for each crash report you have submitted.      Using the View menu, arrange them by date to find out which is the newest file; and double-click on it to open it.

Troubleshoot Firefox crashes (closing or quitting unexpectedly)_get-help-fixing-this-crash

N.B. use the selector button +
so that you see the linux version from your XP
linux version link -> firefox crashes

(You will then need to reset the mozilla cookies on your xp so that, by default, it goes to Windows versions of kb articles again in future)