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cannot get firefox to start, want to find out why

  • 4 risposte
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  • Ultima risposta di FredMcD

eim_92
eim_92
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Dear mozilla community,

I cannot get firefox to start, and I need help to troubleshoot this. What I already did:

  • remove and reinstall (apt)
  • rename ~/.mozilla to trigger recreation
  • start using the command line
  • start in safe mode

The only symptoms are <defunct> processes (see screenshot).

I need more information to find out what went wrong. Where can I find this?


Details

  • apt
  • firefox_78.0+build2-0ubuntu0.16.04.1~mt1_amd64.deb
  • Linux Mint 18.3 Sylvia
Dear mozilla community, I cannot get firefox to start, and I need help to troubleshoot this. What I already did: * remove and reinstall (apt) * rename ~/.mozilla to trigger recreation * start using the command line * start in safe mode The only symptoms are <defunct> processes (see screenshot). I need more information to find out what went wrong. Where can I find this? '''Details''' * apt * firefox_78.0+build2-0ubuntu0.16.04.1~mt1_amd64.deb * Linux Mint 18.3 Sylvia
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Modificato da eim_92 il

Soluzione scelta

Are you currently using a version from the repositories of your Linux distribution?
Try the Firefox version from the official Mozilla server:

https://www.mozilla.org/en-US/firefox/all/

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FredMcD
FredMcD
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Your screenshot failed to load. Please try again.


In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

FredMcD
FredMcD
ulteriori opzioni

Soluzione scelta

Are you currently using a version from the repositories of your Linux distribution?
Try the Firefox version from the official Mozilla server:

https://www.mozilla.org/en-US/firefox/all/

eim_92
eim_92 Utente che ha posto la domanda
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FredMcD said
Your screenshot failed to load. Please try again. In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem? Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem. Thank you!

Hi FredMcD,

Thx a lot: just installing firefox manually under /opt fixed it :).

There seems to be something wrong with the screenshots: I see them in the edit screen, I click save and they are simply not visible anymore.

FredMcD
FredMcD
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That was very good work. Well Done.
Please flag your last post as Solved Problem as this can help others with similar problems.