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Firefox crashing all the item (via multiple ways)

Inserita

Hello all,

I am using the latest Firefox on a Windows 7 32 bit machine.

Unfortunately Firefox has been running very unstable for the last couple of weeks. Below I describe some of the problems:-

-Hanging momentarily ie. cannot click on links - Getting black patches on pages - Pages suddenly started to flash quickly

Things I have done to alleviate the problem

- Have refreshed and reset to default settings. - Have disable hardware acceleration in options - Have uninstalled graphics card driver (ATI), removed card completely and been running with embedded Intel graphics.

Unfortunately none of the above have solved the problem. Please also note I have a couple of addons installed but been running the same configuration on a 64 bit Windows 7 machine and everything works ok.

Willing to send crash reports, I would greatly appreciate it if someone could help.

Kind regards,

Kyprianos

Hello all, I am using the latest Firefox on a Windows 7 32 bit machine. Unfortunately Firefox has been running very unstable for the last couple of weeks. Below I describe some of the problems:- -Hanging momentarily ie. cannot click on links - Getting black patches on pages - Pages suddenly started to flash quickly Things I have done to alleviate the problem - Have refreshed and reset to default settings. - Have disable hardware acceleration in options - Have uninstalled graphics card driver (ATI), removed card completely and been running with embedded Intel graphics. Unfortunately none of the above have solved the problem. Please also note I have a couple of addons installed but been running the same configuration on a 64 bit Windows 7 machine and everything works ok. Willing to send crash reports, I would greatly appreciate it if someone could help. Kind regards, Kyprianos

Dettagli aggiuntivi sul sistema

Plugin installati

  • Shockwave Flash 29.0 r0

Applicazione

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:59.0) Gecko/20100101 Firefox/59.0

Ulteriori informazioni

FredMcD
  • Top 10 Contributor
4245 soluzioni 59390 risposte

akis73 said

I am using the latest Firefox on a Windows 7 32 bit machine.

Just to be sure, you installed the 32bit Firefox version from; Download Firefox For All languages And Systems {web link}


Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

''akis73 [[#question-1215447|said]]'' <blockquote> I am using the latest Firefox on a Windows 7 32 bit machine. </blockquote> Just to be sure, you installed the 32bit Firefox version from; '''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems]''' {web link} ------------------ [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? While still in Safe Mode, In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx29|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Modificato da FredMcD il

Utente che ha posto la domanda

Dear FredMcD,

Thanks for offering to help. Pretty sure I downloaded the 32-bit version when I check Help -> About Firefox I am getting 59.0.2 (32-bit) so it must be ok I guess...

The attached image shows which crash reports I have submitted. If you need more please let me know.

In the meantime I will try safe mode and let you know how it goes.

Thanks once more for your help!

Kyprianos

Dear FredMcD, Thanks for offering to help. Pretty sure I downloaded the 32-bit version when I check Help -> About Firefox I am getting 59.0.2 (32-bit) so it must be ok I guess... The attached image shows which crash reports I have submitted. If you need more please let me know. In the meantime I will try safe mode and let you know how it goes. Thanks once more for your help! Kyprianos
FredMcD
  • Top 10 Contributor
4245 soluzioni 59390 risposte

Please do not use screenshots

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

Please do not use screenshots Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' crash reports, and copy them. Now go to the reply box and paste them in.

Utente che ha posto la domanda

51230093-c932-4d43-91d5-ac2ddd594907 4/27/2018 2:04 PM 688dce61-4f71-4acb-a6b2-72f38c86d703 4/27/2018 1:08 PM 6587906e-47f7-49f2-8c9c-efe6db3dcb66 4/27/2018 11:21 AM 5b9e33dc-cf15-4fb7-a450-7a715fd74e8d 4/27/2018 10:55 AM 1bf583f7-f93e-4a18-9ddd-bf9bfe845e22 4/27/2018 10:44 AM 63fd4ac6-cc53-4081-812f-d37594337ee2 4/27/2018 10:25 AM 20b39800-b57d-4007-872a-4eaf8b61afbf 4/27/2018 10:04 AM eb1ac890-c5d4-417f-9e92-3fe65a678823 4/25/2018 8:57 PM 36232815-8eb9-4fcc-a9c1-302e6abee978 4/25/2018 8:20 PM 0524eb74-0b43-4518-811c-5860885f7ce7 4/24/2018 12:03 PM 06f65488-e507-43b1-a2c1-017f586d6be8 4/22/2018 1:28 PM

51230093-c932-4d43-91d5-ac2ddd594907 4/27/2018 2:04 PM 688dce61-4f71-4acb-a6b2-72f38c86d703 4/27/2018 1:08 PM 6587906e-47f7-49f2-8c9c-efe6db3dcb66 4/27/2018 11:21 AM 5b9e33dc-cf15-4fb7-a450-7a715fd74e8d 4/27/2018 10:55 AM 1bf583f7-f93e-4a18-9ddd-bf9bfe845e22 4/27/2018 10:44 AM 63fd4ac6-cc53-4081-812f-d37594337ee2 4/27/2018 10:25 AM 20b39800-b57d-4007-872a-4eaf8b61afbf 4/27/2018 10:04 AM eb1ac890-c5d4-417f-9e92-3fe65a678823 4/25/2018 8:57 PM 36232815-8eb9-4fcc-a9c1-302e6abee978 4/25/2018 8:20 PM 0524eb74-0b43-4518-811c-5860885f7ce7 4/24/2018 12:03 PM 06f65488-e507-43b1-a2c1-017f586d6be8 4/22/2018 1:28 PM
FredMcD
  • Top 10 Contributor
4245 soluzioni 59390 risposte

FredMcD said

If any reports do not have BP- in front of
the numbers/letters, click it to submit them.
''FredMcD [[#answer-1105595|said]]'' <blockquote> If any reports do not have '''BP-''' in front of<br> the numbers/letters, click it to submit them. </blockquote>

Utente che ha posto la domanda

Hello again,

I believe I may have now submitted 6-7 of the report who dont have the bp- in front of them.

After a message to wait, I am getting a message about 'crash id found' I will wait for you help, thanks.

Hello again, I believe I may have now submitted 6-7 of the report who dont have the bp- in front of them. After a message to wait, I am getting a message about 'crash id found' I will wait for you help, thanks.
FredMcD
  • Top 10 Contributor
4245 soluzioni 59390 risposte

You need to post the 'bp-' numbers for us to look them up.

You need to post the ''''bp-'''' numbers for us to look them up.

Utente che ha posto la domanda

bp-9e701885-7248-4f16-94b7-7c8580180427 4/27/2018 8:48 PM bp-246e5ee7-9a4d-48f4-8c70-1339b0180427 4/27/2018 8:47 PM bp-8730619a-5d82-484b-88cd-6f9b20180427 4/27/2018 8:46 PM bp-9fdae0b4-28be-480b-8282-3cf610180427 4/27/2018 8:45 PM bp-f21f6d28-be49-4693-a853-e1fac0180427 4/27/2018 8:45 PM bp-a4222812-be10-4d75-b0ff-f13ce0180427 4/27/2018 8:44 PM bp-54b6111e-ab6a-46a9-a8e4-288b30180427 4/27/2018 8:22 PM bp-311204fd-38a9-45b9-8385-430af0180427 4/27/2018 7:12 PM bp-6a71c506-691e-4573-b9dd-283080180427 4/27/2018 7:11 PM bp-b680e272-f18b-4d6e-9944-02acf0180427 4/27/2018 7:10 PM bp-d20f7ca1-4e65-4850-832f-e55d70180427 4/27/2018 7:09 PM bp-b311fc1a-399e-49a2-9411-4cae20180427 4/27/2018 7:09 PM bp-0510e093-a962-4e10-a9ef-0d4f00180427 4/27/2018 7:08 PM bp-7dc92eab-8822-403d-8f47-ae40c0180427 4/27/2018 7:08 PM bp-94473546-8012-433f-89b2-1e2420180427 4/27/2018 12:04 PM

bp-9e701885-7248-4f16-94b7-7c8580180427 4/27/2018 8:48 PM bp-246e5ee7-9a4d-48f4-8c70-1339b0180427 4/27/2018 8:47 PM bp-8730619a-5d82-484b-88cd-6f9b20180427 4/27/2018 8:46 PM bp-9fdae0b4-28be-480b-8282-3cf610180427 4/27/2018 8:45 PM bp-f21f6d28-be49-4693-a853-e1fac0180427 4/27/2018 8:45 PM bp-a4222812-be10-4d75-b0ff-f13ce0180427 4/27/2018 8:44 PM bp-54b6111e-ab6a-46a9-a8e4-288b30180427 4/27/2018 8:22 PM bp-311204fd-38a9-45b9-8385-430af0180427 4/27/2018 7:12 PM bp-6a71c506-691e-4573-b9dd-283080180427 4/27/2018 7:11 PM bp-b680e272-f18b-4d6e-9944-02acf0180427 4/27/2018 7:10 PM bp-d20f7ca1-4e65-4850-832f-e55d70180427 4/27/2018 7:09 PM bp-b311fc1a-399e-49a2-9411-4cae20180427 4/27/2018 7:09 PM bp-0510e093-a962-4e10-a9ef-0d4f00180427 4/27/2018 7:08 PM bp-7dc92eab-8822-403d-8f47-ae40c0180427 4/27/2018 7:08 PM bp-94473546-8012-433f-89b2-1e2420180427 4/27/2018 12:04 PM
FredMcD
  • Top 10 Contributor
4245 soluzioni 59390 risposte

Much better. Now then . . . .

Product Firefox Release Channel release Version 59.0.2 Build ID 20180323154952 OS Windows 7 OS Version 6.1.7601 Service Pack 1

bp-9e701885-7248-4f16-94b7-7c8580180427 Signature: IPCError-browser | ShutDownKill

Attention Sumo's there are 25 related bug reports including; You are not authorized to access bug 1452499

IPSEng32.dll = Symantec Intrusion Detection +++++++++++++++++++++++++++++++++++++++++ bp-246e5ee7-9a4d-48f4-8c70-1339b0180427 bp-8730619a-5d82-484b-88cd-6f9b20180427

Signature: OOM | small

Total Virtual Memory 3,221,094,400 bytes (3.22 GB) Available Virtual Memory 234,258,432 bytes (234.26 MB) Available Page File 1,300,983,808 bytes (1.3 GB) Available Physical Memory 14,893,056 bytes (14.89 MB) System Memory Use Percentage 99 OOM Allocation Size 131,072 bytes (131.07 KB)

Attention Sumo's there are 30 related bug reports

igd10iumd32.dll = NVIDIA D3D

IPSEng32.dll = Symantec Intrusion Detection

Much better. Now then . . . . Product Firefox Release Channel release Version 59.0.2 Build ID 20180323154952 OS Windows 7 OS Version 6.1.7601 Service Pack 1 bp-9e701885-7248-4f16-94b7-7c8580180427 Signature: IPCError-browser | ShutDownKill Attention Sumo's there are 25 related bug reports including; You are not authorized to access bug 1452499 IPSEng32.dll = Symantec Intrusion Detection +++++++++++++++++++++++++++++++++++++++++ bp-246e5ee7-9a4d-48f4-8c70-1339b0180427 bp-8730619a-5d82-484b-88cd-6f9b20180427 Signature: OOM | small Total Virtual Memory 3,221,094,400 bytes (3.22 GB) Available Virtual Memory 234,258,432 bytes (234.26 MB) Available Page File 1,300,983,808 bytes (1.3 GB) Available Physical Memory 14,893,056 bytes (14.89 MB) '''System Memory Use Percentage 99''' OOM Allocation Size 131,072 bytes (131.07 KB) Attention Sumo's there are 30 related bug reports igd10iumd32.dll = NVIDIA D3D IPSEng32.dll = Symantec Intrusion Detection
FredMcD
  • Top 10 Contributor
4245 soluzioni 59390 risposte

I called for more help.

Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

I called for more help. Let’s do a full clean re-install; [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Mac: ''' Open the ''' "Applications" ''' folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any '''Mozilla''' or '''Firefox''' program folders. Do not remove the '''Mozilla Thunderbird''' folder if there is one. '''Do Not''' remove any profile folders. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Utente che ha posto la domanda

Hello thanks very much for your guidance once more,

Some questions prior to re-installing:

1) Indeed I have Norton Internet Security installed, it appears it inteferes with Firefox, so do I have to uninstall Norton?

2) The Nvidia D3D .dll is it related to gfx card drivers cause I am running off the embedded gfx card now (Intel), I have an ATI card which is currently removed from the system. no Nvidia hardware here.

3) In c:\program files\... I also have a folder called Mozilla Maintenance Service do I remove that too?

I will report after re-installation please answer the above questions if possible. Thanks!!

Hello thanks very much for your guidance once more, Some questions prior to re-installing: 1) Indeed I have Norton Internet Security installed, it appears it inteferes with Firefox, so do I have to uninstall Norton? 2) The Nvidia D3D .dll is it related to gfx card drivers cause I am running off the embedded gfx card now (Intel), I have an ATI card which is currently removed from the system. no Nvidia hardware here. 3) In c:\program files\... I also have a folder called Mozilla Maintenance Service do I remove that too? I will report after re-installation please answer the above questions if possible. Thanks!!
FredMcD
  • Top 10 Contributor
4245 soluzioni 59390 risposte

akis73 said

1) Indeed I have Norton Internet Security installed, it appears it inteferes with Firefox, so do I have to uninstall Norton?

As a test, you can disable it. You should address your questions about Norton to https://support.norton.com

http://community.norton.com/

2) The Nvidia D3D .dll is it related to gfx card drivers cause I am running off the embedded gfx card now (Intel), I have an ATI card which is currently removed from the system. no Nvidia hardware here.

I don't know much about card drivers. Sorry.

3) In c:\program files\... I also have a folder called Mozilla Maintenance Service do I remove that too?

Yes.

''akis73 [[#answer-1105905|said]]'' <blockquote> 1) Indeed I have Norton Internet Security installed, it appears it inteferes with Firefox, so do I have to uninstall Norton? </blockquote> As a test, you can disable it. You should address your questions about Norton to https://support.norton.com http://community.norton.com/ <blockquote> 2) The Nvidia D3D .dll is it related to gfx card drivers cause I am running off the embedded gfx card now (Intel), I have an ATI card which is currently removed from the system. no Nvidia hardware here. </blockquote> I don't know much about card drivers. Sorry. <blockquote> 3) In c:\program files\... I also have a folder called Mozilla Maintenance Service do I remove that too? </blockquote> Yes.

Modificato da FredMcD il

Utente che ha posto la domanda

Hello again. This is what I have done so far:-

1) Norton had a complete removal tool, I used this to remove the installation of Norton Internet Security. Will be running without it for a few days to check how Firefox performs

2) I downloaded 32 bit of latest Firefox from web link you gave me.

3) I went to c:\program files\... and remove 2 Mozilla folders. I did not touch any profile folders.

4) I rebooted pc and installed downloaded Firefox from step no.2

The part about the registry I did not understand, can I do it now and if no do I have to re-install and install again?

I will also re install the ATI gfx card in my system to check Firefox stability.

Any other instructions you can provide or do I have to monitor Firefox for any new crashes and then report back?

Thanks once more for your help throughtout! :-)

Hello again. This is what I have done so far:- 1) Norton had a complete removal tool, I used this to remove the installation of Norton Internet Security. Will be running without it for a few days to check how Firefox performs 2) I downloaded 32 bit of latest Firefox from web link you gave me. 3) I went to c:\program files\... and remove 2 Mozilla folders. I did not touch any profile folders. 4) I rebooted pc and installed downloaded Firefox from step no.2 The part about the registry I did not understand, can I do it now and if no do I have to re-install and install again? I will also re install the ATI gfx card in my system to check Firefox stability. Any other instructions you can provide or do I have to monitor Firefox for any new crashes and then report back? Thanks once more for your help throughtout! :-)
FredMcD
  • Top 10 Contributor
4245 soluzioni 59390 risposte

A registry scanner goes thru the computer's registry, removing any bad entries. Some say it is not needed.

Have you contacted Norton about your issues? Don't be without protection for too long. There are many 'bad websites' out there.

A registry scanner goes thru the computer's registry, removing any bad entries. Some say it is not needed. Have you contacted Norton about your issues? Don't be without protection for too long. There are many 'bad websites' out there.

Utente che ha posto la domanda

Hello,

So I guess the registry scanner step was not mandatory.

You' re right I shoudn't be running without protection, I will contact Symantec about the issue.

But the problem is that today I got 3 tab crashes so I guess something is still wrong. Here's my current setup

1) Reinstalled Firefox 32 bit with keeping profile 2) Removed Norton completely and now running without any a/v software 3) Still running with the embedded Intel gfx card, I checked and the latest drivers are installed.

One of the crash reports was submitted

bp-6db383ee-b9bb-4ade-a192-ea5470180429 29/4/2018 7:33 μ.μ.

These are two without the bp in front dont know if it will help.

4bb299b0-3869-4c54-94f3-1c3919bcbbda 29/4/2018 9:19 μ.μ. 55f7bfe8-5613-48fe-acb7-40720e773f3d 29/4/2018 7:41 μ.μ.

Tha pattern of failure is different ie. I get a tab crash now. Sorry of any incovenience I may be causing :(

Hello, So I guess the registry scanner step was not mandatory. You' re right I shoudn't be running without protection, I will contact Symantec about the issue. But the problem is that today I got 3 tab crashes so I guess something is still wrong. Here's my current setup 1) Reinstalled Firefox 32 bit with keeping profile 2) Removed Norton completely and now running without any a/v software 3) Still running with the embedded Intel gfx card, I checked and the latest drivers are installed. One of the crash reports was submitted bp-6db383ee-b9bb-4ade-a192-ea5470180429 29/4/2018 7:33 μ.μ. These are two without the bp in front dont know if it will help. 4bb299b0-3869-4c54-94f3-1c3919bcbbda 29/4/2018 9:19 μ.μ. 55f7bfe8-5613-48fe-acb7-40720e773f3d 29/4/2018 7:41 μ.μ. Tha pattern of failure is different ie. I get a tab crash now. Sorry of any incovenience I may be causing :(
FredMcD
  • Top 10 Contributor
4245 soluzioni 59390 risposte

Please submit those two reports and post the bp- numbers here.

bp-6db383ee-b9bb-4ade-a192-ea5470180429 Signature: OOM | small

I called for more help.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Please submit those two reports and post the '''bp-''' numbers here. bp-6db383ee-b9bb-4ade-a192-ea5470180429 Signature: OOM | small I called for more help. [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? ----------------- Start your '''Computer''' in safe mode with network support. Then start Firefox. Try '''Secure''' websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Utente che ha posto la domanda

Hello again,

I submitted to reports from yesterday. Also 4 from today 30th of April. When the reports are submitted do they get a bp- prefix? Here's the ones with the bp- prefix:

bp-7df7ceb1-e59e-4949-9482-bad3d0180430 30/4/2018 1:31 μ.μ. bp-18a58b93-c0b0-4255-808a-8c3390180430 30/4/2018 1:31 μ.μ. bp-cbbc1b2a-7c03-491c-8ea6-1ae040180430 30/4/2018 1:30 μ.μ. bp-25f255fc-43ad-4c8a-851a-b25030180430 30/4/2018 1:30 μ.μ. bp-59aeaf16-c87c-4cc6-aa9c-248780180430 30/4/2018 1:29 μ.μ. bp-180fbf87-63cb-4862-aa08-8fdae0180430 30/4/2018 1:29 μ.μ. bp-db5ae82f-ffe0-49dc-be68-101820180430 30/4/2018 1:28 μ.μ. bp-aeb9e065-717c-4317-9a36-e89260180430 30/4/2018 1:26 μ.μ. bp-6db383ee-b9bb-4ade-a192-ea5470180429 29/4/2018 7:33 μ.μ.

I will run with Firefox in safe mode and report back.

Thanks once more,

Hello again, I submitted to reports from yesterday. Also 4 from today 30th of April. When the reports are submitted do they get a bp- prefix? Here's the ones with the bp- prefix: bp-7df7ceb1-e59e-4949-9482-bad3d0180430 30/4/2018 1:31 μ.μ. bp-18a58b93-c0b0-4255-808a-8c3390180430 30/4/2018 1:31 μ.μ. bp-cbbc1b2a-7c03-491c-8ea6-1ae040180430 30/4/2018 1:30 μ.μ. bp-25f255fc-43ad-4c8a-851a-b25030180430 30/4/2018 1:30 μ.μ. bp-59aeaf16-c87c-4cc6-aa9c-248780180430 30/4/2018 1:29 μ.μ. bp-180fbf87-63cb-4862-aa08-8fdae0180430 30/4/2018 1:29 μ.μ. bp-db5ae82f-ffe0-49dc-be68-101820180430 30/4/2018 1:28 μ.μ. bp-aeb9e065-717c-4317-9a36-e89260180430 30/4/2018 1:26 μ.μ. bp-6db383ee-b9bb-4ade-a192-ea5470180429 29/4/2018 7:33 μ.μ. I will run with Firefox in safe mode and report back. Thanks once more,
FredMcD
  • Top 10 Contributor
4245 soluzioni 59390 risposte

akis73 said

When the reports are submitted do they get a bp- prefix?

Yes. When the reports are created, the numbers are just a bunch of letters/numbers. Once the report has been submitted to the Mozilla servers, they are changed into new numbers with bp-

''akis73 [[#answer-1106474|said]]'' <blockquote> When the reports are submitted do they get a bp- prefix? </blockquote> Yes. When the reports are created, the numbers are just a bunch of letters/numbers. Once the report has been submitted to the Mozilla servers, they are changed into new numbers with '''bp-'''
FredMcD
  • Top 10 Contributor
4245 soluzioni 59390 risposte

bp-7df7ceb1-e59e-4949-9482-bad3d0180430 bp-cbbc1b2a-7c03-491c-8ea6-1ae040180430

Signature: OOM | small

Total Virtual Memory 3,221,094,400 bytes (3.22 GB) Available Virtual Memory 226,246,656 bytes (226.25 MB) Available Page File 1,459,023,872 bytes (1.46 GB) Available Physical Memory 8,986,624 bytes (8.99 MB) System Memory Use Percentage 99 OOM Allocation Size 4,096 bytes (4.1 KB)

Attention Sumo's there are 40 related bug reports +++++++++++++++++++++++++++++++++++++++++++++ bp-18a58b93-c0b0-4255-808a-8c3390180430 Signature: PtrToNodeMatchEntry

Total Virtual Memory 3,221,094,400 bytes (3.22 GB) Available Virtual Memory 199,712,768 bytes (199.71 MB) Available Page File 2,242,396,160 bytes (2.24 GB) Available Physical Memory 12,701,696 bytes (12.7 MB) System Memory Use Percentage 99

Attention Sumo's there are 8 related bug reports

bp-7df7ceb1-e59e-4949-9482-bad3d0180430 bp-cbbc1b2a-7c03-491c-8ea6-1ae040180430 Signature: OOM | small Total Virtual Memory 3,221,094,400 bytes (3.22 GB) Available Virtual Memory 226,246,656 bytes (226.25 MB) Available Page File 1,459,023,872 bytes (1.46 GB) Available Physical Memory 8,986,624 bytes (8.99 MB) '''System Memory Use Percentage 99''' OOM Allocation Size 4,096 bytes (4.1 KB) Attention Sumo's there are 40 related bug reports +++++++++++++++++++++++++++++++++++++++++++++ bp-18a58b93-c0b0-4255-808a-8c3390180430 Signature: PtrToNodeMatchEntry Total Virtual Memory 3,221,094,400 bytes (3.22 GB) Available Virtual Memory 199,712,768 bytes (199.71 MB) Available Page File 2,242,396,160 bytes (2.24 GB) Available Physical Memory 12,701,696 bytes (12.7 MB) '''System Memory Use Percentage 99''' Attention Sumo's there are 8 related bug reports
FredMcD
  • Top 10 Contributor
4245 soluzioni 59390 risposte
https://support.mozilla.org/kb/Firefox+is+already+running+but+is+not+responding https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding