Video has stopped working on two laptops?
Video has stopped working on Firefox 58.0.1 64 bit. It will not work at all on the BBC or Youtube or any of a number of sites I have checked. Catch up radio on the BBC iplayer radio works fine. Video is working fine with MS edge.
I have two Windows 10 computers (ASUS Laptop Home edition and Toshiba Laptop Pro edition). There is some video that keeps stopping on the ASUS, it is so bad that it is unusable. I have tried resetting bot of them and I have reinstalled FF on the Toshiba, all to no avail. There was an update to Windows a few hours before the problem emerged but I had used the ASUS for Video shortly after the update was installed and it was fine then, so I don't think the update has caused this? I have tried disabling flash so that the HTML 5 system will operate- didnt work either. Re enabled flash video- no use.
As this has occurred on two different laptops I am fairly sure this is a FF problem that Mozilla will have to fix, but I would welcome any advice. Thank you.
Wšě wotmołwy (6)
Make sure you are not blocking content.
Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
Please provide public link(s) (no password) that we can check out. No Personal Information Please !
Thank you. Starting in safe mode has worked and I have now discovered that it was harware acceleration that was causing the problem and have disabled it. Video now working normally on my Toshiba but not on the ASUS.
I am curious to know why this problem suddenly occurred when video had been fine previously and I had not changed any settings myself?
Wot Steven změnjeny
hi, could you please go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of the graphics section on that page and paste them here into a reply on the forum? this might give us a clue what is going on...
Hi Philipp, Thanks for your help with this. The problem seems to be partly solved by disabling hardware acceleration. But this has worked only on my Toshiba (where there was no video). On my ASUS the problem was very jerky video and disabling hardware acceleration has made only a slight improvement and as such Firefox on the ASUS laptop is still not viable. As requested details from Troubleshooting/Graphics is pasted below. Appreciate anything that will work but please bear in mind i have reset/restarted/reinstalled FF already.
Graphics Features Compositing Basic Asynchronous Pan/Zoom wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled WebGL 1 Driver WSI Info EGL_VENDOR: Google Inc. (adapter LUID: 000000000000673c) EGL_VERSION: 1.4 (ANGLE 2.1.0.db3422764a9b) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_ANGLE_display_robust_resource_initialization WebGL 1 Driver Renderer Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0) WebGL 1 Driver Version OpenGL ES 2.0 (ANGLE 2.1.0.db3422764a9b) WebGL 1 Driver Extensions GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_robust_resource_initialization GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_frag_depth GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_fence GL_NV_pack_subimage GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object WebGL 1 Extensions ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_lose_context WebGL 2 Driver WSI Info - WebGL 2 Driver Renderer WebGL creation failed:
- Error during ANGLE OpenGL init.
- Error during ANGLE OpenGL init.
- Error during ANGLE OpenGL init.
- Error during ANGLE OpenGL init.
- Error during ANGLE OpenGL init.
- Exhausted GL driver caps.
WebGL 2 Driver Version - WebGL 2 Driver Extensions - WebGL 2 Extensions - Off Main Thread Painting Enabled true DirectWrite true (10.0.16299.15) GPU #1 Active Yes Description Intel(R) HD Graphics Vendor ID 0x8086 Device ID 0x0f31 Driver Version 10.18.10.4358 Driver Date 12-21-2015 Drivers igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Subsys ID 14dd1043 RAM Unknown Diagnostics AzureCanvasAccelerated 0 AzureCanvasBackend (UI Process) skia AzureContentBackend (UI Process) skia AzureFallbackCanvasBackend (UI Process) cairo GPUProcessPid 8228 Decision Log HW_COMPOSITING disabled by user: Disabled by pref D3D11_COMPOSITING unavailable by default: Hardware compositing is disabled DIRECT2D unavailable by default: Direct2D requires Direct3D 11 compositing D3D11_HW_ANGLE unavailable by default: D3D11 compositing is disabled disabled by env: D3D11 compositing is disabled WEBRENDER opt-in by default: WebRender is an opt-in feature unavailable by runtime: ANGLE is disabled
Wot Steven změnjeny
Video is now working properly on both my Laptops. The ASUS one took longer to adjust but it seems ok now. Thanks to both advisors. I will not mark this as solved for a few days in case the problems recur.
The situation with my ASUS video is unstable on FF. It depends on the site and varies in quality from time to time. The equivalent videos when played on MS Edge are aboslutely fine. I am going to work now but will try again in about six hours. As the ASUS seem to have gradually but unevenly improved perhaps it will be ok then. I am now not sure that the problem is completely rsolved with the Toshiba either as I haven't had a chance to check whether the improvement there is permanent.