get error message "Unable to log in at server. Probably wrong configuration, username or password." when I try to install Thunderbird on new WQindows 11 computer

I had Thunderbird on my Windows 10 computer. I bought a new Windows 11 computer and downloaded Thunderbird. When I try to set up my email account, I provide my full nam… (čitajće wjace)

I had Thunderbird on my Windows 10 computer. I bought a new Windows 11 computer and downloaded Thunderbird. When I try to set up my email account, I provide my full name (not my Thunderbird user name) and email address. The next screen has the message "Configuration found in Mozilla ISPDB ". I clicked on IMAP and hit continue. The next screen I type in my password for my Spectrum mail account. I have confirmed that the password works went I log onto the Spectrum website. The next screen has the Authentication error "Unable to log in at server. Probably wrong configuration, username or password.". I've also tried using my Thunderbird user name and Password instead of my full name and Spectrum password with the same results. I know my Thunderbird user name is correct but I can't be 100% sure that my Thunderbird password is correct.

I'm not sure if this matters but my email has the has the extension ----@socal.rr.com. This was assigned to me by my original email provider, which was Time Warner Cable. Spectrum bought Time Warner Cable a few years ago and I think Spectrum uses a different extension.

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Is this "threading"?

Two identical spam emails came in, and I deleted both from my Inbox. Both had attachments. Deleting them moved them to the Trash folder. When I went to the Trash folde… (čitajće wjace)

Two identical spam emails came in, and I deleted both from my Inbox. Both had attachments. Deleting them moved them to the Trash folder. When I went to the Trash folder, I found both emails had been combined into one file. Is that "threading"? I don't want any emails to be combined together EVER. Previously I had checked the "Unthreaded" box in Settings; so if this was threading, why did it happen?

Another question: I couldn't find anything to do with this combined file but to delete it. Did the act of deleting it also delete the attachments, which probably contained viruses?

This "threading" business has been going on for years now. I always check the options that supposedly disable it, but then it keeps happening.

Wočinjeny 9 64

No Message found - for inbox with 220460 unread messages

I am running Thunderbird 140.11.1esr on Windows 11. I have many email accounts mainly with btinternet which I access with Thunderbird. Most of them work fine but when I… (čitajće wjace)

I am running Thunderbird 140.11.1esr on Windows 11. I have many email accounts mainly with btinternet which I access with Thunderbird. Most of them work fine but when I tried add another email account with a very large inbox all of the folders download fine but the inbox itself doesn't show any messages but the number alongside the folder says 220479 (which I think is unread messages). I have tried this on 2 different laptops with the same result. I have tried to Repair the folder. The folder is selected for offline use and I have tried to press the Download now button.

Any ideas?

Thank you

Paul

Wočinjeny 13

My google calendar disappeared all of the sudden

Not sure how it happened but I've suddenly lost access to my Google calendar. On the bar on the left side of my calendar display screen there is a list of two calendars, … (čitajće wjace)

Not sure how it happened but I've suddenly lost access to my Google calendar. On the bar on the left side of my calendar display screen there is a list of two calendars, Home and my email address, which I think is a Google calendar. Even though I check "Show all calendars" it does not show my email address calendar. And if I click on only to show my email address calendar it shows nothing at all. On my Pixel cell phone I can still see both the Home calendar and the Google calendar, so I guessing Thunderbird has just lost the link, although it shows a googleapi address when I click on properties. When I accept a Zoom calendar listing it has always and still shows up on the Home calendar. This seems most mysterious. Anyone have an idea of what I should do? Is there anyway I can rebuild the link to the Google calendar?

Rozrisany 7 117

There are TWO folders "Spam" instead of one. I can't eliminate the second one.

Folder one: Spam .... this is the new one, automatically installed through a thunderbird program . Mails by filter marked as spam now get sent to THIS Folder. _________… (čitajće wjace)

Folder one: Spam .... this is the new one, automatically installed through a thunderbird program . Mails by filter marked as spam now get sent to THIS Folder. ____________________________________________________________________________________ Folder two: Spam .... this was up to now the correct existing one. ('Spam gemeldet' means: Spam mails sent to the government anti-spam authority.) So: this folder nr. 2 should be eliminated, as the folder nr. 1 seams to be the normal working one.

Thank you very much for your help! Peter

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Bei der Neueinrichtung auf einem neuen Rechner fehlt mir der Ordner für gesendete Mails.

Hallo Zusammen, bei der Neueinrichtung auf einem neuen Rechner fehlt mir der Ordner für gesendete Mails. Ich habe die Anwendung auch schon komplett deinstalliert und wied… (čitajće wjace)

Hallo Zusammen,

bei der Neueinrichtung auf einem neuen Rechner fehlt mir der Ordner für gesendete Mails.

Ich habe die Anwendung auch schon komplett deinstalliert und wieder aufgespielt. Hat sich leider nicht geändert.

Was kann ich noch machen?

Beste Grüße

Wočinjeny 1

No Copy In Sent Folder

I am working on my Windows 11 where I have TB synced with a Comcast account and a frozen GMAIL due to the need to free up space. Under GMAIL I had to look up older messa… (čitajće wjace)

I am working on my Windows 11 where I have TB synced with a Comcast account and a frozen GMAIL due to the need to free up space. Under GMAIL I had to look up older messages for recipients before sending the message I prepared with the attachment. I used my Comcast email as the address in the cc: line; but did not realize that I was still in the GMAIL before I hit Send. Why did it bother to send? Now that I sent it, I do not have a copy. A box appeared that said that it would not make a copy. I understood what the problem was; but it gave me no chance to change the account at the top so that TB could copy it to my Comcast folder. How can I retrieve this message?

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Deleted Items Remain Greyed Out

Using IMAP deleted items remain greyed out. Have tried all suggestions: emptied trash, repaired inbox, checked subscriptions, set expunge. Nothing worked. Am I missing so… (čitajće wjace)

Using IMAP deleted items remain greyed out. Have tried all suggestions: emptied trash, repaired inbox, checked subscriptions, set expunge. Nothing worked. Am I missing something? All help appreciated. Don't think AOL server is removing the deleted items.

Wočinjeny 4 55

In wanting to add a new tool to Thunderbird, lack of a pasword makes the program now unable to be opened.

Upon opening Thunderbird on a Mac (OS 26.5) the program posted a window requesting a password in order to add a new tool to the application. Unfortunately we have lost th… (čitajće wjace)

Upon opening Thunderbird on a Mac (OS 26.5) the program posted a window requesting a password in order to add a new tool to the application. Unfortunately we have lost the password and the program insists it needs the password to continue. An option is offered to 'Ignore', but pressing this button does not launch Thunderbird, rather it sets up some Mozilla 'thingy' operating in the background (the Thunderbird icon in the dock is active) which can be terminated by Force Quitting the process. The thing is, Thunderbird is now unavailable at this point due to the new tool that could not be added to the application.

Wočinjeny 3

Ctrl-Q vs. R

Hi! I use Thunderbird at home, but at work I have to use Outlook. This M$ sh... uses Ctrl-Q to mark emails as read. After a long day at work, I go home, sit down at my co… (čitajće wjace)

Hi! I use Thunderbird at home, but at work I have to use Outlook. This M$ sh... uses Ctrl-Q to mark emails as read. After a long day at work, I go home, sit down at my computer, and automatically keep pressing Ctrl-Q instead of R. I'm sure I'm not alone in having this problem. Could you please allow users to choose which hotkey exits Thunderbird, or at least disable the hotkey?

Wočinjeny 2

Is there any way to retrieve double deleted emails?

I was trying to clean up my iPhone 16 by deleting emails, double deleting emails, not realising that they were being deleted across all of my devices. I contacted Apple a… (čitajće wjace)

I was trying to clean up my iPhone 16 by deleting emails, double deleting emails, not realising that they were being deleted across all of my devices. I contacted Apple and, of course, as the emails were double binned they were unable to help me. I then remembered I was using Thunderbird on an older MacBook, MacOS 10.14.6. Is there any way I can retrieve these emails? Pleeeeease tell me there is. Ive read other answers but the questions that are being answered are not quite the same. Thanks for any reply.bold text

Wočinjeny 1

All incoming mail now gets marked as SPAM in Thunderbird

Since yesterday (27 Apr 2026) any and all mail that comes into Thunderbird gets marked as SPAM. I searched online and found people saying that I could reset the junk tra… (čitajće wjace)

Since yesterday (27 Apr 2026) any and all mail that comes into Thunderbird gets marked as SPAM. I searched online and found people saying that I could reset the junk training filter, so I did this, but incoming mail was still marked as spam. The next suggestion was to delete the training.dat file. Did that, restarted Thunderbird and incoming messages are still marked as spam. The last suggestion was to turn off adaptive junk mail controls. Didn't want to do that because I assumed that it would let spam through. Nope. Turned it off, restarted Thunderbird and two emails from my work came in and got flagged.

I'm running version 140.10.0esr (64-bit) on Windows 11. I am using IMAP to connect to the mail server but it's not running any spam detection software (like Spamassassin). I know this because it's my server and even if it was, no updates have been preformed since the first of this month and this just started happening yesterday. Combine this with the bug that Thunderbird notifies me of incoming mail, even if it's spam (didn't post about this because there are plenty going back a couple of years), is starting to make me look for an alternative.

Wočinjeny 5 1 128

My TB Inbox no longer displays the date and time of incoming emails.

My Thunderbird Inbox details included Date and Time for each incoming email but I have somehow stopped that - how do I reset it to display this information? Attached is a… (čitajće wjace)

My Thunderbird Inbox details included Date and Time for each incoming email but I have somehow stopped that - how do I reset it to display this information? Attached is a screen shot of the top of the display.

Rozrisany 3 18

Can you help me give Thunderbird access to my Outlook pst-file?

To be really useful to me I need Thunderbird to be able to read my Outlook pst-files. For years my practice has been to move emails from the ost-file to the pst-file too … (čitajće wjace)

To be really useful to me I need Thunderbird to be able to read my Outlook pst-files.

For years my practice has been to move emails from the ost-file to the pst-file too limit the size of the ost-file. Both files are localized on my computer but only the emails in the ost-file are in my gmail-account. So the method helps me limit the size of my gmail-account but still gives me total access to my email-history.

Without a similar possibility in Thunderbird it's difficult for me to leave Outlook, which I really want to. Can you help me?

Wočinjeny 2 129

Not responding, connectivity issues, slow deleting

Running Win10, all the sudden I'm getting Not Responding messages, failures to connect to server, and slow deleting of emails. I tried everything: uninstalling/reinstalli… (čitajće wjace)

Running Win10, all the sudden I'm getting Not Responding messages, failures to connect to server, and slow deleting of emails. I tried everything: uninstalling/reinstalling; running on troubleshooting mode; checking compatibility. Nothing works. Any ideas?

Thank you

Wočinjeny 1

Recover Lost Emails

Hi, I had/have an IMAP account at my ISP Host, with TB connecting to. There has been a number of occasions where I have used the Servers IMAP copy of emails as a back up,… (čitajće wjace)

Hi, I had/have an IMAP account at my ISP Host, with TB connecting to.

There has been a number of occasions where I have used the Servers IMAP copy of emails as a back up, and from memory am sure that when connecting a fresh client, all emails/folders etc updated and down loaded from the server > client, in fact nothing got deleted on either side, and both sides synced.

My host (Fasthosts - I will name and shame) deleted my whole IMAP account by mistake.

They hastily re-instated just the package but all the emails had been wiped from the server.

I did though have a full copy of all emails on my TB IMAP client.

When I reconnected my client to the server after the re-instatement, i expected my clients emails to upload to the server, but instead they 'vanished' - and I have nothing but empty folders.

Am I able to recover any of these emails from my client, ie are they sitting in a file/folder still ??

TB has restarted a number of times since, and I fear the folder may have been compacted, but I cannot be sure.

Thoughts appreciated.

Wočinjeny 1

threat detected when getting messages from sky email

When I use thunderbird to download messages from my sky email, I get a threat notice and " The file containing the threat was at c:\users\appdata\local\temp\newmsg" - I … (čitajće wjace)

When I use thunderbird to download messages from my sky email, I get a threat notice and " The file containing the threat was at c:\users\appdata\local\temp\newmsg" - I use mcafee. I do not get this threat notice when getting messages from my bt emails or my zen emails via thunderbird. I do not get this threat message when logging in directly to sky emails on the internet. I have deleted my sky email account in thunderbird and reinstalled the account but I still get the threat notice. Can you help .

Wočinjeny 3