Thunderbird is not picking up emails from sympatico server

- What version of Thunderbird?

- What is your operating system?

- Is this an IMAP account or POP3?

- What error messages do you see? Please quote them precisely and in full. Screen shots would suffice.

- What Anti-Virus, other security software, or VPN do you use, if any?

Please confirm your server settings with Bell's recommended ones:

https://support.bell.ca/internet/email/how-to-use-bell-mail?step=5#step5

sorry for the delay:

Thunderbird 158.0.1 (64-bit) Windows 11 Pro 25H2 It was POP3 and didn't work, when I received no error message and no incoming emails at all. And when i tried to change it to IMAP by re-opening a new account, it wouldn't accept my password. AUTHENTICATION can't be verified. NORD VPN. Thanks. btw, my password works on the sympatico server if i go directly to the website, just not through thunderbird.

turn of Nord and I think your issue will disappear.

Hi Matt! thanks for your suggestion, but unfortunately it didn't work.

i had initially tried to delete the account & re-add it, (with NORD paused), it didn't accept my data, but opened the account anyway, which doesn't receive any test emails at all, with NORD on or OFF. MAYBE i entered incorrect data. i did go for IMAP , which was recommended, though id always previously used POP server, though that was the setting when i originally lost contact.

i get emails on my apple devices, but not on t-bird on PC.

sounds like ill have to abandon tbird (which ive used for 20 years successfully), & sign into the bell server directly every time. Does any of that make any sense?

Thanks again for your input.