Since approximately 4/30/26 I have been unable to use Firefox to access my fincial accounts but must use Safari
I can no longer login to bank or brokerage accounts using Firefox. Did something change around the first of May? Please help me. I can access everything using Safari, but Firefox has been my default browser for years. Actually, today I am finding even more sites that I cannor log into. All I get is a spinning "wheel" but the site never opens.
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All Replies (1)
Hi,
Sorry to hear that. Here are some standard troubleshooting steps that may resolve the issue:
- Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield
icon in the left part of the address bar.
- If ETP is enabled, try disabling it.
- If the problem is not fixed, try clearing Firefox cache.
- If it does not help, try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website).
- If it also does not help, try running Firefox in Troubleshoot Mode. If the problem doesn't persist, please follow the steps from this article to troubleshoot further.
- If nothing from the above helps, try creating a new Firefox profile and check if the issue persists there. If it doesn't, you can start copying files from your old profile to the new one to identify which one causes the issue. See this article on what files to copy.
Does any of the above help? Looking forward to your update!