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I cannot get my Mozilla VPN to offer me the "Turn On VPN" switch. I'm in a loop of "you're logged in, now turn it on" then it keeps asking me to log in

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James replied
carrieoleary
carrieoleary

I just signed up for the annual VPN coverage. I've signed in and have selected an area of the world to have my ip address associated. However, I now am in a loop.

I click the VPN logo on the top right of Firefox, I'm told to "Get started" by logging in.

I click "get started" and am told I've successfully already logged in.

I'm then told to click the "Turn VPN on" switch at the VPN logo.

I click the VPN logo and am told to log on, again. And again and again...

I've restared Firefox. I've restarted my Mac. Same thing again and again

Help?

I just signed up for the annual VPN coverage. I've signed in and have selected an area of the world to have my ip address associated. However, I now am in a loop. I click the VPN logo on the top right of Firefox, I'm told to "Get started" by logging in. I click "get started" and am told I've successfully already logged in. I'm then told to click the "Turn VPN on" switch at the VPN logo. I click the VPN logo and am told to log on, again. And again and again... I've restared Firefox. I've restarted my Mac. Same thing again and again Help?

All Replies (2)

Paul
Paul
  • Top 25 Contributor
  • Moderator

Hi

The product that you refer to is one of our premium products. In order to get premium support from a dedicated agent, please select the product below to submit your question:

James
James
  • Moderator
  • Top 10 Contributor

Note that "Mozilla VPN" refers to the standalone subnscription based Mozilla VPN app https://vpn.mozilla.org

Yet you are also referring to things related to the built-in VPN in desktop Firefox

https://support.mozilla.org/en-US/kb/built-in-vpn https://support.mozilla.org/en-US/kb/unable-find-built-vpn-firefox

Yi tambaya

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