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Passwords disappeared after clicking "Refresh" button this morning

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I clicked the "Refresh Firefox" button this morning and now all of the passwords on my desktop browser are gone. They are still available in the mobile browser. What happened? How do I get them back. Using SYNC did nothing.

I clicked the "Refresh Firefox" button this morning and now all of the passwords on my desktop browser are gone. They are still available in the mobile browser. What happened? How do I get them back. Using SYNC did nothing.

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You can check if you have an "Old Firefox Data" folder on the desktop in case the Refresh feature in Firefox has been used and a new profile has been created.