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Firefox Built-in VPN Suddenly Stopped Working

Firefox VPN
jbr replied hai 2 días
arianaliani2022
arianaliani2022

Hello Mozilla Support Team,

I'm experiencing an issue with Firefox's built-in VPN.

The VPN was working perfectly until a few minutes ago, when it suddenly stopped connecting and displayed the following error:

"Couldn't connect to VPN."

After that, the VPN panel started showing the "Get started" page again. Whenever I click the button and sign in with my Mozilla account, my email is successfully verified, but I'm redirected to the same page.

Here are some details:

Firefox version: 159.0.1

Mozilla account sign-in: Successful

Regular internet connection: Working normally

Enterprise Policies: Inactive

Signing out and signing back in: Didn't solve the issue

Could you please investigate whether this is an account authorization issue or a problem with the VPN service?

Thank you for your help.

Hello Mozilla Support Team, I'm experiencing an issue with Firefox's built-in VPN. The VPN was working perfectly until a few minutes ago, when it suddenly stopped connecting and displayed the following error: "Couldn't connect to VPN." After that, the VPN panel started showing the "Get started" page again. Whenever I click the button and sign in with my Mozilla account, my email is successfully verified, but I'm redirected to the same page. Here are some details: Firefox version: 159.0.1 Mozilla account sign-in: Successful Regular internet connection: Working normally Enterprise Policies: Inactive Signing out and signing back in: Didn't solve the issue Could you please investigate whether this is an account authorization issue or a problem with the VPN service? Thank you for your help.
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jbr
jbr
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