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VPN / Privacy

Firefox VPN
Kiki replied 2 days ago
Mehdi Emami
Mehdi Emami

My Firefox built-in VPN is stuck in an activation loop.

I am using Firefox 159.0.1 on Windows. I click "Get started", sign in successfully to my Mozilla account, and the page confirms that I am connected. However, when I reopen the VPN panel, it still shows "Get started".

I have already signed out and signed back in, restarted Firefox, and confirmed that Enterprise Policies are inactive.

Could you please check whether my Mozilla account is eligible for the built-in VPN and why activation is not being completed?

My Firefox built-in VPN is stuck in an activation loop. I am using Firefox 159.0.1 on Windows. I click "Get started", sign in successfully to my Mozilla account, and the page confirms that I am connected. However, when I reopen the VPN panel, it still shows "Get started". I have already signed out and signed back in, restarted Firefox, and confirmed that Enterprise Policies are inactive. Could you please check whether my Mozilla account is eligible for the built-in VPN and why activation is not being completed?

All Replies (1)

Kiki
Kiki
  • Locale Leader
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  • Top 10 Contributor
Mozilla Staff

Hi Mehdi,

We recently discovered potential abuse of Firefox’s free built-in VPN by unauthorized third-party apps and temporarily disrupted access to investigate. Service has now been restored.

Can you try again and see if it works now?

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