Dear Support Team,

I hope this message finds you well.

I am writing to bring to your attention an unusual issue I have been experiencing with the Firefox browser. Each time I close Firefox, I am required to log in again to the "Bale" messenger upon reopening the browser, as my login credentials are not retained for future sessions.

I would like to highlight the following points for your consideration:

1. This issue is specific to the Bale messenger and does not occur on other websites. 2. The problem persists across all of my devices, including my work computer, home PC, and laptop. 3. The issue does not arise when I am not logged into my Firefox account. In fact, Bale messenger works perfectly on my friends' Firefox browsers, where there is no need for repeated logins after closing the browser.

4. I have already reviewed the "Cookies and Site Data" settings (see the attached image).

I would greatly appreciate your guidance on how to resolve this issue at your earliest convenience.

Thank you for your time and support.

Best regards, Mostafa

Hello support.

We have a job that runs every hour pinging a service. From 28th of August each hour we recieve several error emails.

Every querry that is re run completes normally. We can not figure out what the issue is.

We have checked everything on our side.

I have captured tcpdump on the server and found this in wireshark.

[1 bytes missing in capture file].GET http://detectportal.firefox.com/canonical.html HTTP/1.1 Host: detectportal.firefox.com User-Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/116.0 Accept: */* Accept-Language: en-US,en;q=0.5 Accept-Encoding: gzip, deflate Cache-Control: no-cache Pragma: no-cache Connection: keep-alive

HTTP/1.1 403 Forbidden Mime-Version: 1.0 Date: Thu, 12 Sep 2024 11:39:24 CEST Content-Type: text/html Connection: keep-alive Proxy-Connection: keep-alive Content-Length: 2346

<meta http-equiv="Content-Type" content="text/html; charset=UTF-8"> <title>Notification: Policy: URL Filtering</title> <style type="text/css"> body { font-family: Arial, Helvetica, sans-serif; font-size: 14px; color:#333333; background-color: #ffffff; } h1 { font-size: 18px; font-weight: bold; text-decoration: none; padding-top: 0px; color: #2970A6; } a:link { color: #2970A6; text-decoration: none; } a:hover { color: #2970A6; text-decoration: underline; } p.buttonlink { margin-bottom: 24px; } .copyright { font-size: 12px; color: #666666; margin: 5px 5px 0px 30px; } .details { font-size: 14px; color: #969696; border: none; padding: 20px 20px 20px 20px; margin: 0px 10px 10px 35px; } .shadow { border: 3px solid #9f9f9f; padding: 10px 25px 10px 25px; margin: 10px 35px 0px 30px; background-color: #ffffff; width: 600px; -moz-box-shadow: 3px 3px 3px #cccccc; -webkit-box-shadow: 3px 3px 3px #cccccc; box-shadow: 3px 3px 3px #cccccc; /* For IE 8 */ -ms-filter: "progid:DXImageTransform.Microsoft.Shadow(Strength=5, Direction=135, Color='cccccc')"; /* For IE 5.5 - 7 */ filter: progid:DXImageTransform.Microsoft.Shadow(Strength=5, Direction=135, Color='cccccc'); } .logo { border: none; margin: 5px 5px 0px 30px; } </style>

GET http://detectportal.firefox.com/canonical.html HTTP/1.1 Host: detectportal.firefox.com User-Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/116.0 Accept: */* Accept-Language: en-US,en;q=0.5 Accept-Encoding: gzip, deflate Cache-Control: no-cache Pragma: no-cache Connection: keep-alive

HTTP/1.1 403 Forbidden Mime-Version: 1.0 Date: Thu, 12 Sep 2024 11:39:24 CEST Content-Type: text/html Connection: keep-alive Proxy-Connection: keep-alive Content-Length: 2346

<meta http-equiv="Content-Type" content="text/html; charset=UTF-8"> <title>Notification: Policy: URL Filtering</title> <style type="text/css"> body { font-family: Arial, Helvetica, sans-serif; font-size: 14px; color:#333333; background-color: #ffffff; } h1 { font-size: 18px; font-weight: bold; text-decoration: none; padding-top: 0px; color: #2970A6; } a:link { color: #2970A6; text-decoration: none; } a:hover { color: #2970A6; text-decoration: underline; } p.buttonlink { margin-bottom: 24px; } .copyright { font-size: 12px; color: #666666; margin: 5px 5px 0px 30px; } .details { font-size: 14px; color: #969696; border: none; padding: 20px 20px 20px 20px; margin: 0px 10px 10px 35px; } .shadow { border: 3px solid #9f9f9f; padding: 10px 25px 10px 25px; margin: 10px 35px 0px 30px; background-color: #ffffff; width: 600px; -moz-box-shadow: 3px 3px 3px #cccccc; -webkit-box-shadow: 3px 3px 3px #cccccc; box-shadow: 3px 3px 3px #cccccc; /* For IE 8 */ -ms-filter: "progid:DXImageTransform.Microsoft.Shadow(Strength=5, Direction=135, Color='cccccc')"; /* For IE 5.5 - 7 */ filter: progid:DXImageTransform.Microsoft.Shadow(Strength=5, Direction=135, Color='cccccc'); } .logo { border: none; margin: 5px 5px 0px 30px; } </style>

GET http://detectportal.firefox.com/canonical.html HTTP/1.1 Host: detectportal.firefox.com User-Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/116.0 Accept: */* Accept-Language: en-US,en;q=0.5 Accept-Encoding: gzip, deflate Cache-Control: no-cache Pragma: no-cache Connection: keep-alive

HTTP/1.1 403 Forbidden Mime-Version: 1.0 Date: Thu, 12 Sep 2024 11:39:24 CEST Content-Type: text/html Connection: keep-alive Proxy-Connection: keep-alive Content-Length: 2346

<meta http-equiv="Content-Type" content="text/html; charset=UTF-8"> <title>Notification: Policy: URL Filtering</title> <style type="text/css"> body { font-family: Arial, Helvetica, sans-serif; font-size: 14px; color:#333333; background-color: #ffffff; } h1 { font-size: 18px; font-weight: bold; text-decoration: none; padding-top: 0px; color: #2970A6; } a:link { color: #2970A6; text-decoration: none; } a:hover { color: #2970A6; text-decoration: underline; } p.buttonlink { margin-bottom: 24px; } .copyright { font-size: 12px; color: #666666; margin: 5px 5px 0px 30px; } .details { font-size: 14px; color: #969696; border: none; padding: 20px 20px 20px 20px; margin: 0px 10px 10px 35px; } .shadow { border: 3px solid #9f9f9f; padding: 10px 25px 10px 25px; margin: 10px 35px 0px 30px; background-color: #ffffff; width: 600px; -moz-box-shadow: 3px 3px 3px #cccccc; -webkit-box-shadow: 3px 3px 3px #cccccc; box-shadow: 3px 3px 3px #cccccc; /* For IE 8 */ -ms-filter: "progid:DXImageTransform.Microsoft.Shadow(Strength=5, Direction=135, Color='cccccc')"; /* For IE 5.5 - 7 */ filter: progid:DXImageTransform.Microsoft.Shadow(Strength=5, Direction=135, Color='cccccc'); } .logo { border: none; margin: 5px 5px 0px 30px; } </style>

GET http://detectportal.firefox.com/canonical.html HTTP/1.1 Host: detectportal.firefox.com User-Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/116.0 Accept: */* Accept-Language: en-US,en;q=0.5 Accept-Encoding: gzip, deflate Cache-Control: no-cache Pragma: no-cache Connection: keep-alive

HTTP/1.1 403 Forbidden Mime-Version: 1.0 Date: Thu, 12 Sep 2024 11:39:24 CEST Content-Type: text/html Connection: keep-alive Proxy-Connection: keep-alive Content-Length: 2346

<meta http-equiv="Content-Type" content="text/html; charset=UTF-8"> <title>Notification: Policy: URL Filtering</title> <style type="text/css"> body { font-family: Arial, Helvetica, sans-serif; font-size: 14px; color:#333333; background-color: #ffffff; } h1 { font-size: 18px; font-weight: bold; text-decoration: none; padding-top: 0px; color: #2970A6; } a:link { color: #2970A6; text-decoration: none; } a:hover { color: #2970A6; text-decoration: underline; } p.buttonlink { margin-bottom: 24px; } .copyright { font-size: 12px; color: #666666; margin: 5px 5px 0px 30px; } .details { font-size: 14px; color: #969696; border: none; padding: 20px 20px 20px 20px; margin: 0px 10px 10px 35px; } .shadow { border: 3px solid #9f9f9f; padding: 10px 25px 10px 25px; margin: 10px 35px 0px 30px; background-color: #ffffff; width: 600px; -moz-box-shadow: 3px 3px 3px #cccccc; -webkit-box-shadow: 3px 3px 3px #cccccc; box-shadow: 3px 3px 3px #cccccc; /* For IE 8 */ -ms-filter: "progid:DXImageTransform.Microsoft.Shadow(Strength=5, Direction=135, Color='cccccc')"; /* For IE 5.5 - 7 */ filter: progid:DXImageTransform.Microsoft.Shadow(Strength=5, Direction=135, Color='cccccc'); } .logo { border: none; margin: 5px 5px 0px 30px; } </style>

GET http://detectportal.firefox.com/canonical.html HTTP/1.1 Host: detectportal.firefox.com User-Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/116.0 Accept: */* Accept-Language: en-US,en;q=0.5 Accept-Encoding: gzip, deflate Cache-Control: no-cache Pragma: no-cache Connection: keep-alive

HTTP/1.1 403 Forbidden Mime-Version: 1.0 Date: Thu, 12 Sep 2024 11:39:24 CEST Content-Type: text/html Connection: keep-alive Proxy-Connection: keep-alive Content-Length: 2346

<meta http-equiv="Content-Type" content="text/html; charset=UTF-8"> <title>Notification: Policy: URL Filtering</title> <style type="text/css"> body { font-family: Arial, Helvetica, sans-serif; font-size: 14px; color:#333333; background-color: #ffffff; } h1 { font-size: 18px; font-weight: bold; text-decoration: none; padding-top: 0px; color: #2970A6; } a:link { color: #2970A6; text-decoration: none; } a:hover { color: #2970A6; text-decoration: underline; } p.buttonlink { margin-bottom: 24px; } .copyright { font-size: 12px; color: #666666; margin: 5px 5px 0px 30px; } .details { font-size: 14px; color: #969696; border: none; padding: 20px 20px 20px 20px; margin: 0px 10px 10px 35px; } .shadow { border: 3px solid #9f9f9f; padding: 10px 25px 10px 25px; margin: 10px 35px 0px 30px; background-color: #ffffff; width: 600px; -moz-box-shadow: 3px 3px 3px #cccccc; -webkit-box-shadow: 3px 3px 3px #cccccc; box-shadow: 3px 3px 3px #cccccc; /* For IE 8 */ -ms-filter: "progid:DXImageTransform.Microsoft.Shadow(Strength=5, Direction=135, Color='cccccc')"; /* For IE 5.5 - 7 */ filter: progid:DXImageTransform.Microsoft.Shadow(Strength=5, Direction=135, Color='cccccc'); } .logo { border: none; margin: 5px 5px 0px 30px; } </style>

GET http://detectportal.firefox.com/canonical.html HTTP/1.1 Host: detectportal.firefox.com User-Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/116.0 Accept: */* Accept-Language: en-US,en;q=0.5 Accept-Encoding: gzip, deflate Cache-Control: no-cache Pragma: no-cache Connection: keep-alive

HTTP/1.1 403 Forbidden Mime-Version: 1.0 Date: Thu, 12 Sep 2024 11:39:24 CEST Content-Type: text/html Connection: keep-alive Proxy-Connection: keep-alive Content-Length: 2346

<meta http-equiv="Content-Type" content="text/html; charset=UTF-8"> <title>Notification: Policy: URL Filtering</title> <style type="text/css"> body { font-family: Arial, Helvetica, sans-serif; font-size: 14px; color:#333333; background-color: #ffffff; } h1 { font-size: 18px; font-weight: bold; text-decoration: none; padding-top: 0px; color: #2970A6; } a:link { color: #2970A6; text-decoration: none; } a:hover { color: #2970A6; text-decoration: underline; } p.buttonlink { margin-bottom: 24px; } .copyright { font-size: 12px; color: #666666; margin: 5px 5px 0px 30px; } .details { font-size: 14px; color: #969696; border: none; padding: 20px 20px 20px 20px; margin: 0px 10px 10px 35px; } .shadow { border: 3px solid #9f9f9f; padding: 10px 25px 10px 25px; margin: 10px 35px 0px 30px; background-color: #ffffff; width: 600px; -moz-box-shadow: 3px 3px 3px #cccccc; -webkit-box-shadow: 3px 3px 3px #cccccc; box-shadow: 3px 3px 3px #cccccc; /* For IE 8 */ -ms-filter: "progid:DXImageTransform.Microsoft.Shadow(Strength=5, Direction=135, Color='cccccc')"; /* For IE 5.5 - 7 */ filter: progid:DXImageTransform.Microsoft.Shadow(Strength=5, Direction=135, Color='cccccc'); } .logo { border: none; margin: 5px 5px 0px 30px; } </style>

What is the cause of this? And how can we prevent it.

Thank you in advance.

KR, Nikola

I'm totally fed up with this! I got this particular one trying to go to Amazon via a link from search but it's happening constantly with links from search and from other sites that I'm on. I am on Amazon a lot. I don't know what this behavior is, where it's coming from, why it's happening, or how to stop it. I'm at the point of just uninstalling Firefox because of it. I've tried the common fixes such as clearing cache and cookies as well as all saved data and it still persists. Firefox has been my default browser for a very long time but if this can't be stopped permanently, I'm done with it!

I have one login saved to Firefox. Firefox, for some unfathomable reason, will sometimes delete that login from its records entirely and I'll have to set up a new entry. This has happened a total of six times over the last three months/

I have been using Firefox to access the following website for years: "artstorefronts.com", which requires appropriate login credentials, but suddenly Firefox will not open the website. Instead, I get the following message after submitting with proper credentials: "reCAPTCHA verification failed. Try again." There is not a reCAPTCHA "test" associated with this login page, so there is no reason to get this message on my end. However, please note that I AM able to access the subject website using Chrome, Edge and Firefox IOS. I don't access the subject website frequently so I just noticed this problem about a week or so ago, so I suspect the problem began after the latest Firefox update (130.0, 64 bit) a short time ago. Firefox is my default browser and have been using it for years, so would hope to get some resolution to this problem. Thanks, Ralph Liliedahl, liliedahl@gmail.com.

Hi,

I am was looking for jobs and ran across a website called Lensa.com. Well i setup an account and I wish i didn't.

I don't think the site is legit. I have deleted my account, but I keep getting messages from them, and they are coming directly through firefox. I have added a picture below.

I don't see any browser extensions that would be doing this. How are they able to do this?

There is nothing in my ubuntu startup.

I am very concerned about this.

I am running ubuntu 24.04 with all updates.

I am a longterm Firefox user, currently using version 130.0 on Windows10.

I have been unable to access my MyHeritage account using Firefox, though I have access from other browsers. The message that appears is "Access has been temporary disabled Access has been temporarily disabled, this occurred due to suspicious activity. Please try again later". This has been going on for several weeks.

My Heritage says they have not blocked the account. This is confirmed by my being able to access from Safari and Chrome.

This problem has appeared before, but resolved within a week or so. Not this time. If it cannot be fixed, I will have to change to another browser for my default. Any help?

Dear Sir/Madame. I have tried to figure out how to get Mozilla (Firefox) to store my bank card details so I do not need to fill it in over and over again. The information I find on Internet is either from 2020 or do not work. Do you have any solutions to suggest me?

kind regards Henry

Hi! I have a new laptop and want to export a certificate I had installed in my previous laptop. When trying to do so, I'm asked to choose a certificate backup password which I need to enter twice to validate. Once I do it, this message comes up, "Failed to create the PKCS #12 backup file for unknown reasons". I've tried several times with different passwords but the same issue remains. Can you please help me out with this? Many thanks! Alex

i'm tired of overriding firefox settings so that i can access my servers and lab equipment, or run scenarios to point out why security is in place. some of the about:config overrides work sometimes, others they don't. then firefox updates and I hve to reset them or go through the whole proccess every time i spin up a new environment.

please tell me someone knows of an easily solution for this? is it a dev release of firefox? a different browser?

i tried installing old versions of firefox but they don't support modern stuff. how difficult is it to be able to, in the same way i can allocate permissions per website for things like location or camera access, for insecure tls or invalid certificates?

i know it's invalid and can't be verified. that's the point.

When using PowerSchool, there are lots of students with addresses listed, in the various forms. Every time we leave the page, if we edited anything, Mozilla asks if we want to save the address. This is verified to be Mozilla when we click on the 3 dots for settings, and it takes us to the Autofill and Save Adresses box that is clearly unchecked.

In the Privacy and Security settings, we have unchecked the boxes for saving and filling addresses, as well as auto-filling form information.

What else do we need to disable to get it to stop asking to save addresses for every single student we need to modify in PowerSchool (and probably for other sites as well)?

Although the tab for "Autofill Payment Methods" is checked within the Privacy and Security section in settings, when I click on one of my various saved credit cards, autofill doesn't seem to happen anymore when I'm trying to make a payment. That applies to all of my saved credit cards.

Why, and what can I do about it?

The makers of the Avada theme for WordPress adviced to set dom.events.testing.asyncClipboard to true for the copy paste function between sites. A function they have added recently.

However, here https://support.mozilla.org/en-US/questions/1411533 I saw this comment:

"Recommendations to flip dom.events.testing.asyncClipboard to true are a fundamentally bad idea. This pref was meant for automated testing, and bypasses all security/permission checks on clipboard access.

If you toggle this pref, any site has full access to your clipboard all the time without asking you or you even noticing so we suggest that you do not touch that pref.

Had the same problem with firefox and outlook web.

My solution was:

  open "about:config" in firefox (type it in the webadress line and hit enter)
  accept the risk in the pop up
  type "clipboard" in the search line
  change the following settings (as shown in the image attachment) from false to true (klick on false)
  restart firefox (close it & open it again)"

The image attachment mentioned, showed that dom.events.testing.asyncClipboard WAS set to true. So now I am confused :-D.

Is it dangerous to set it true and why?