Firefox Community Forum

Hello Firefox Support Team,

I am using the same Mozilla account on both my smartphone and my Windows laptop.

On my smartphone, I can successfully access and use the free 50 GB monthly VPN allowance. However, when I sign in to the same Mozilla account on my Windows laptop, this feature is not available.

I would like to know why this feature works on my smartphone but is unavailable on my Windows device, even though I am using the same account on both devices.

Could you please help me resolve this issue and enable the free 50 GB monthly VPN allowance on my Windows laptop as well?

Thank you for your time and support.

Best regards

There have been some strange problems since I totally uninstalled a Firefox ESR version, and went back to the normal versions. That ESR version is still showing up in the registry in odd places as if it has not been uninstalled: Firefox-308045B0AF4A39CB

I'm wondering if it is causing problems, because when I made it the default browser, it seemed microsoft started using it in some of the ways it ordinarily uses Edge, which is why I do not use Edge.

I do NOT want a browser to access or control my desktop or anything else on my computer. I simply want to use it as a browser.

At least there is no longer "your browser is being managed by your organization" showing up (because I designated no update. I prefer to choose to update manually. Because I do not always have time to reconfigure the screwups updates cause because of changes made. Firefox is not as bad as microsoft . . . yet, but unsuspecting updates always create time some type of configuration issues that require time.

Recently, I fully uninstalled the ESR version, and returned to a fully installed regular version. It was 155, but suddenly with a few days it was 158, then an auto update to 159. I made sure to download the Firefox full version, NOT the microsoft store version. However there was already one automatic update without notification, and I had selected no update without my confirmation. So I am wondering if the update/download was the microsoft store version that screwed up my compute configuration, again, because microsoft settings is no longer working. And even though everything was uninstalled from the ESR version, including in the registry (I did a search and removed what was left) and after a day or two there were no more of the ESR version entries. So it seems to have been fully uninstalled.

Since then there was an auto update to 159 which I did not know until the configuration changed, so I checked the version. Since that time I see that entries for Firefox- (the ESR version are back in my registry) even though I was able to fully uninstall everything. But it only lasted until the update.

Is it no longer possible to be informed there is an update, and choose whether or not to update at the time. I do not trust the update will not be the microsoft version, so that means I must do an update via a full install that I download myself and know it is not the Microsoft version.

I am not exactly sure what microsoft does differently with it's update. But it seems to connect the browser to a desktop shell. I am wondering if the problems from microsoft start when I select Firefox as the default browsers - which cause the microsoft update version to make Firefox a startup shell, the way it uses Edge to be a startup shell

So basically, I'm wondering if a microsoft update of Firefox has screwed up my microsoft settings again, because Microsoft Settings is no longer working. And two days ago I got this error message when trying to access Microsoft Settings: all ms-settings are showing up class no registered ms-settings:defaultapps?registeredAppMachine=Firefox-308045B0AF4A39CB class not registered

I asked in the past how to prevent getting the microsoft version of the Firefox update and there was no response. So I changed to ESR. (Then the bank need an updated version of the browser to connect properly without problems, so I changed back to the regular version.) Surely other folks have had a similar problems and want the Microsoft interferring with Firefox updates..

I try to open up Newgrounds and the page is blank, Like it hasn't loaded properly. I'm on windows 11 and haven't messed with any setting. I have some of the recommended add-ons, if that matters.

The place to designate the default save folder for bookmarks has disappeared. It used to be in settings. If it is no longer in settings is there somewhere in about:config to select default save folder for bookmarks?

There is an entry: browser.bookmarks.defaultLocation However it is some nonsensical coded entry: 9OZ32sF7u5y7 I do not know if it can be replaced with a folder name.

I was trying to figure out how to remove a totally different feature, and I guess I accidentally created a profile or something. After I fixed my original issue, I looked up regarding this issue, and I found a way to get rid of the 'profile' I created. Now I have this annoying button on application menu, and it is messing up how I interact with it. Please tell me there is a way to remove it.

I have been receiving crash report for several days in a row, finally received Old Firefox Data folder and tried to re-install the app on my Mac. How do I get my tabs back please?

Kindly, Kristina Grigorian, M.A.

My debit card has been stolen. I have cancelled it and will get a new one in the next few days. I will arrange my payments then. Sorry and best regards Anne Poitrineau

To Whom it may concern,

I was trying to change my method of payment for the VPN. It then took me to PayPal's website and the only option I get from them is to cancel it. Do I have to cancel it and then use the new way I want to pay for it after this month ends? Or would you be able to help change my payment method? Thank you!

Best Regards,

Anthony Merante

I don't know what to pick on (Which topic best describes your question?) I select Safeway. om google.com and it gives Server Not Found

Firefox can’t connect to the server at click.go.albertsonscompanies.com. and it says try again.

Hello ! Can you help me please ? I have an older account ( [redacted] @ziggo.nl ) and this account has all my backup information and settings. But this account does not work anymore. So when I try to login in Firefox with [redacted] @ziggo.nl , and you send me a confirmation email, I will not reach this message and I can not confirm my e-mailadres. Now I have made a new account ( [redacted] @gmail.com ) so I can login in Mozilla, but I don't have my backup bookmarks. Is there a way that you can send me this information ? Or you copy the bookmarks to my new account ? After that I can delete the older account. Waiting for your reply, Greetings, Daniel

Firefox has some problems with loading windows. I have open few windows the same time. During the day everyting works fine but in the night I have problems with loading windows. websites like allegor or olx are not open at all or takes it 5 min to open. If I try the same on safari everything works fine. I use Firefox last 12 years all the time but last year is horrible .

I have a Samsung Galaxy S 22 Ultra and your VPN worked great until the last update. When the VPN is on, non of my apps work. I get no internet errors. What is the use of having a VPN if it blocks you from getting on the internet? I'm really not feeling interested in renewing.

I just noticed today that the backup option has been failing since 10-13-26. I have searched every where to try to fix this issue but haven't been able to find any help with this. Is there anyone having this issue and been able to fix it?