Firefox Community Forum

I can't print my National Grid bill on my new computer. the lady at Natoinal grid said it might be due to a popup blocker, I have no clue how to fix this :( Can you help me? Gloria

Firefox keeps crashing and I get a message saying it is still running but won't work. Error code below. This has been happening for 4 weeks or so. Can anyone help? I've always liked Firefox but this is beginning to cause problems. I run W11 on a Dell laptop and always keep Firefox updated. Thanks very much for any help. Hugh, UK

AdapterDeviceID: 0x46a6 AdapterDriverVersion: 32.0.101.6078 AdapterSubsysID: 0b4a1028 AdapterVendorID: 0x8086 AvailablePageFile: 10324484096 AvailablePhysicalMemory: 4125917184 AvailableVirtualMemory: 138531004243968 BackgroundTaskMode: 0 BuildID: 20250806102122 CPUMicrocodeVersion: 0x435 ContentSandboxCapable: 1 ContentSandboxLevel: 8 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1754981282 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 1 HeadlessMode: 0 InstallTime: 1754667498 LastInteractionDuration: 68 LastStartupWasCrash: 0 LauncherProcessState: 0 ModuleSignatureInfo: {"Microsoft Windows":["ucrtbase.dll","apisethost.appexecutionalias.dll","CryptoWinRT.dll","windows.internal.shell.broker.dll","PCShellCommonProxyStub.dll","linkinfo.dll","ntshrui.dll","directmanipulation.dll","explorerframe.dll","Windows.Globalization.dll","twinapi.dll","Windows.UI.Immersive.dll","wsock32.dll","wpnapps.dll","container.dll","daxexec.dll","Windows.UI.dll","Windows.System.Launcher.dll","Windows.FileExplorer.Common.dll","dataexchange.dll","AppXAllUserStore.dll","ondemandconnroutehelper.dll","Bcp47Langs.dll","Windows.ApplicationModel.dll","textinputframework.dll","cscapi.dll","wininet.dll","msimg32.dll","windows.staterepositoryclient.dll","wscapi.dll","NapiNSP.dll","nlansp_c.dll","ktmw32.dll","windows.staterepositorycore.dll","OneCoreCommonProxyStub.dll","Windows.Security.Integrity.dll","AudioSes.dll","OneCoreUAPCommonProxyStub.dll","capauthz.dll","Windows.StateRepositoryPS.dll","CoreUIComponents.dll","twinapi.appcore.dll","iertutil.dll","MMDevAPI.dll","srvcli.dll","winrnr.dll","npmproxy.dll","WTDSENSOR.dll","version.dll","wshbth.dll","winhttp.dll","avrt.dll","mscms.dll","rasadhlp.dll","netprofm.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","FWPUCLNT.DLL","taskschd.dll","directxdatabasehelper.dll","winnsi.dll","msvcp110_win.dll","policymanager.dll","Microsoft.Internal.WarpPal.dll","DWrite.dll","dcomp.dll","CoreMessaging.dll","uxtheme.dll","wtsapi32.dll","DXCore.dll","dxgi.dll","dwmapi.dll","propsys.dll","dbghelp.dll","windows.storage.dll","dbgcore.dll","winmm.dll","netutils.dll","IPHLPAPI.DLL","dnsapi.dll","rsaenh.dll","kernel.appcore.dll","ntmarta.dll","sspicli.dll","mswsock.dll","cryptsp.dll","CRYPTBASE.dll","msasn1.dll","ntasn1.dll","ncrypt.dll","devobj.dll","cfgmgr32.dll","winsta.dll","umpdc.dll","powrprof.dll","bcrypt.dll","profapi.dll","gdi32full.dll","wintrust.dll","bcryptPrimitives.dll","KERNELBASE.dll","win32u.dll","crypt32.dll","msvcp_win.dll","WinTypes.dll","nsi.dll","clbcatq.dll","combase.dll","kernel32.dll","shlwapi.dll","msvcrt.dll","shell32.dll","user32.dll","ole32.dll","psapi.dll","msctf.dll","sechost.dll","imagehlp.dll","SHCore.dll","imm32.dll","rpcrt4.dll","gdi32.dll","advapi32.dll","oleaut32.dll","setupapi.dll","ws2_32.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","gkcodecs.dll","nss3.dll","freebl3.dll","mozglue.dll","softokn3.dll","lgpllibs.dll"],"Bitdefender SRL":["bdhkm64.dll","gemmauf64.dll"],"Microsoft Windows Software Compatibility Publisher":["VCRUNTIME140.dll","msvcp140.dll","VCRUNTIME140_1.dll"]} MozCrashReason: Shutdown hanging at step XPCOMWillShutdown. Something is blocking the main-thread. Notes: FP(D10-L1000-W0000100-T01) Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x25a2, AdapterSubsysID2: 0b4a1028, AdapterDriverVersion2: 32.0.15.6641DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox QuotaManagerStorageIsNetworkResource: 0 RDDProcessStatus: Running ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 32542 ShutdownProgress: profile-before-change-telemetry ShutdownReason: AppClose StartupCacheValid: 1 StartupCrash: 0 StartupTime: 1754981194 SubmittedFrom: Client SystemMemoryUsePercentage: 75 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20250806102122","version":"141.0.3","vendor":"Mozilla","displayVersion":"141.0.3","platformVersion":"141.0.3","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16069,"virtualMaxMB":134217728,"cpu":{"isWindowsSMode":false,"count":20,"cores":14,"pcount":12,"mcount":0,"ecount":8,"vendor":"GenuineIntel","name":"12th Gen Intel(R) Core(TM) 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igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVendor":null,"driverVersion":"32.0.101.6078","driverDate":"9-13-2024","GPUActive":true},{"description":"NVIDIA GeForce RTX 3050 Laptop GPU","vendorID":"0x10de","deviceID":"0x25a2","subsysID":"0b4a1028","RAM":4096,"driver":"C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_00d342f7425b3af0\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_00d342f7425b3af0\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_00d342f7425b3af0\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_00d342f7425b3af0\\nvldumdx.dll 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Failed downloading via ServiceRequest, status: 0, channelStatus: 2152398878, errorCode: 2, reason: error","media.gmp-gmpopenh264.lastUpdate":1742575238,"media.gmp-widevinecdm.lastInstallStart":1742982282,"media.gmp-widevinecdm.lastDownload":1742575240,"media.gmp-widevinecdm.lastDownloadFailed":1742982282,"media.gmp-widevinecdm.lastDownloadFailReason":"Error: Failed downloading via ServiceRequest, status: 0, channelStatus: 2152398878, errorCode: 2, reason: 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Startpage offers high-qualit","name":"Startpage — Private Search Engine","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":20216,"signedState":2,"signedTypes":"[2,1]","quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"support@lastpass.com":{"version":"4.145.0","scope":1,"type":"extension","updateDay":20288,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"LastPass is an award-winning password manager for secure credential management on any device.","name":"LastPass","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19418,"signedState":2,"signedTypes":"[2,1]","quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"jid1-ZAdIEUB7XOzOJw@jetpack":{"version":"2025.7.23","scope":1,"type":"extension","updateDay":20299,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Privacy, simplified. Protect your data as you search and browse: tracker blocking, smarter encryptio","name":"DuckDuckGo Privacy Essentials","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19385,"signedState":2,"signedTypes":"[2,1]","quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"formautofill@mozilla.org":{"version":"1.0.1","scope":4,"type":"extension","updateDay":0,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":0,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":4,"type":"extension","updateDay":0,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Fixes for web compatibility with Picture-in-Picture","name":"Picture-In-Picture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":0,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"addons-search-detection@mozilla.com":{"version":"2.0.0","scope":4,"type":"extension","updateDay":0,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"","name":"Add-ons Search Detection","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":0,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"webcompat@mozilla.org":{"version":"141.3.0","scope":4,"type":"extension","updateDay":0,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":0,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"newtab@mozilla.org":{"version":"141.1.0","scope":4,"type":"extension","updateDay":0,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"","name":"New Tab","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":0,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Follow the operating system setting for buttons, menus, and windows.","name":"System theme — auto","userDisabled":false,"appDisabled":false,"version":"1.4.2","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19385,"updateDay":19385},"activeGMPlugins":{"gmp-gmpopenh264":{"version":"2.6.0","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"4.10.2891.0","userDisabled":false,"applyBackgroundUpdates":1}}},"services":{"accountEnabled":true,"syncEnabled":true}} Throttleable: 1 TotalPageFile: 26512969728 TotalPhysicalMemory: 16849293312 TotalVirtualMemory: 140737488224256 URL: https://www.thinkinganglicans.org.uk/ UptimeTS: 884.87582 UtilityProcessStatus: Running Vendor: Mozilla Version: 141.0.3 Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445

AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

XPCOMSpinEventLoopStack: default: PreferencesWriter::Flush useragent_locale: en-GB This report also contains technical information about the state of the application when it crashed.

I didn't use my PC for 2 weeks, they worked fine before but now x/twitter notifications stopped working and I can't enable them. They still work on other websites like discord. console output: https://paste.debian.net/plainh/a634d235

I made a copy of the profile, in the copy I disabled extensions (Troubleshoot Mode), removed prefs.js and user.js, removed x.com site data, disabled Enhanced Tracking Protection, still can't enable notifications log: https://paste.debian.net/plain/1391196

making completely new profile does let me enable notifications in it but I'd like to figure out how to get them working back again in my original main profile log in fresh new profile: https://paste.debian.net/plainh/a73668f3

Not sure if this is the correct topic selection but nothing offered above really fits.

I tried to sign into my Allstate.com account today and kept getting error messages.

I called their tech department and they told me that Firefox has been notified a long time ago about this issue but has done nothing about it. I was told to use my email account instead of my user ID to get into my account via Firefox, but that if I do it that way, some functions still won't work on Firefox.

I was told that my Safari browser would work, and it does.

Not sure why Firefox refuses to fix this. This is crazy. I've also had problems signing in some other companies with Firefox recently where it used to work fine. It looks like they are just not keeping up with technology. I have the latest Firefox browser for my Macbook, but as companies update their sites, Firefox is staying behind. I prefer Firefox because of things like uBlock Origin, Enhancer for YouTube, and YouTube Watchmarker which I love, but I've had to use Safari more and more because of this issue.

Exactly how does one let Firefox tech know these things. They don't provide anyway to contact them which doesn't look good.

How do I get the website "https://glob.emsd.ru/visual-observations/" to update properly? Today I had to use Tor to see today's pictures instead of 5 day old pictures. Had same problem with Safari until after I used Tor.

I'm using add-on (MarkA link) to annotate links. It works pretty fine, except that "from time to time" all marks dissappeares (without any clear message or anything). The data is kept in `storage-sync-v2.sqlite` database in a form of chunks (each chunk has length of 1084 bytes) as single "big" JSON. Application data is a JSON as well (here an object where link is a key with additional data for the link). All characters in "internal" JSON, which are not allowed as "external" (the one with "na" objects) are escaped with '\'. I observed, that storage_sync_data::data might be incorrectly split, what causes the escape character escapes "external" JSON (I mean it joins two `na` chunks , which after that cannot be parsed (and whole data is removed), e.g.: ``` {\"grp\":\"bibl\",\"type\":\"Mark\","na_9":"",\"mark\":\"\"}, ``` where "external" JSON is broken on `Mark` (as " from "internal" document is split into two entries, and closing " is escaped with a '\' from a `Mark` tag.

Things goes even worse, if the properties allow to contain some "special" characters escaped with '\' (e.g. new line, quotation mark, backslash, etc).

Hi!

Here is a guide on how to do this in the AppArmor security module: https://support.mozilla.org/en-US/kb/linux-security-warning

But could you please tell me how to do this in the SELinux security module?

Just updated to FF 141.0.3. The browser had advised me to restart to finish the update. So I did. But in doing so, not all my tabs were recovered.

Most were, but like 3 were not.

bold textHaving Gmail tab available to toggle back and forth to communicate to another party without having to sign into gmail every time ( for every sentence )...

Some how I have 2 FireFox icon's? One goes to 141.0.3 and when I click the other icon it goes to Windows MSIX Pack? How do I get it to stay on 141.0.3??

Thank you JBandrowski

for some time now I've been unable to sign into my account at "spectrum.net" while using Firefox, and receive an error message "IDID 4009". I do not have any problem signing into this account using Microsoft Edge.

When I open eScreen, which I normally work in every day, it won't load. The link as it is in my 1password that normally works is: https://myescreenb2c.b2clogin.com/myescreenb2c.onmicrosoft.com/b2c_1a_myescreen_signin/oauth2/v2.0/authorize?client_id=4a10fd0f-eb95-4ecf-99ec-1de08bea45c8&response_type=code%20id_token&scope=openid%20profile&state=OpenIdConnect.AuthenticationProperties%3DQZZej_iAXkRwkx_ZGqYZGgxiCfuysUeD7PPJOnTyQPf0K0vSz5giCpN5YFLG6RJKxv0VsFisZ9tKbK6IrPQ-TjK659Ly3v2YVS42IIdN5WvleJIxJNe_DRUSOYjNIVX_NgZbXz4I-JqiAbl_EQqRG5yhnWak3tYfdezYB3mcjoeMPmq_&response_mode=form_post&nonce=638757511118884664.N2QxMDVhZjEtN2ZiNC00YjA2LTkyODItZjJhZjM2YmIxMzZkMTAxNjQwYWEtMGQ0Zi00Y2JjLTliOTYtNmRlZTc0NmNjZDcz&brand_key=escreen&redirect_uri=https%3A%2F%2Fwww.myescreen.com%2Fv3&prompt=login&x-client-SKU=ID_NET461&x-client-ver=5.3.0.0

While there are a number of sites that allow automation of the VIP token in applications, I have not seen any as a extension, plugin, or add-on that works with Firefox. Is this a possible addition that could be added? There are also other MFA applications like Google Authenticator that could be added as well.

Hello, often after waking the PC from sleep and trying to search for something, it is stuck on loading the web page/search. So after I close Firefox and try to open it again, it says it is already running and must be closed. If I click on Close Firefox, the dialog box closes for a while but reappears with the same message. When I want to kill the process with Task Manager, it says Access is denied, and the only way to open Firefox again is by restarting the PC.

Hello All,

I seem to have a problem with Firefox freezing. I moved back again to Firefox to maintain the adblockers that Chrome so graciously crippled.

Now, with that out of the way, I noticed that sites that have autoplaying MPEG-4 files that basically act like good old-fashioned gifs tend to cause the firefox to freeze.

It is a strange freeze though - the whole browser becomes VISUALLY unresponsive, but if I click blindly, say to close the tab or if I scroll up or down it appears to work. How do I know? Well, if I drag the mouse to the bottom of the taskbar in Windows and bring up the thumbnail... It unfreezes the browser - showing the changes I made blindly, at least until it freezes again when the MPEG-4 files start playing again. The freezes are not temporary either - I need to unfreeze through this thumbnail method I described above - otherwise it stays frozen.

The issue is not consistent either. Sometimes it goes through the MPEG-4 files perfectly fine, but usually scrolling through any thread containing embedded MPEG-4 videos, like reaction clips and the like, is literally impossible due to the rate of freezes.

Furthermore - this issue does not seem to occur when MPEG-4 videos are embedded on site itself, but freezes occur when the files appear in comments on imageboards and such.

I have narrowed down the culprit - the issues ceases when I disable the hardware acceleration, but I do not find it to be an acceptable solution in a long term - because disabling it causes various videos to play at noticeably lower and unpleasant framerates.

I'm fairly convinced it is NOT a hardware or software issue on my end - it is a brand new and powerful PC with a fresh install of Windows 11 and all the drivers are up to date, AMD GPU. Unless the issue is with some obscure codec, perhaps. However, the issue does not persist on any other browser I used.