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Trying to recover Hotmail account pop up by Mozilla says to insert security key into USB. i don't have one

  • 2 réponses
  • 0 a ce problème
  • Dernière réponse par gary.h.me
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gary.h.me
gary.h.me

Trying to recover Hotmail account pop up by Mozilla says to insert security key into USB. i don't have one. Never had one. Restricts me from continuing recovery. Can you help please.

Trying to recover Hotmail account pop up by Mozilla says to insert security key into USB. i don't have one. Never had one. Restricts me from continuing recovery. Can you help please.

Toutes les réponses (2)

TechHorse
TechHorse
  • Top 25 Contributor

gary.h.me, I wonder if this dialogue box is appearing due to the setting "Require device sign in to fill and manage passwords" being enabled?

See this article for more information. https://support.mozilla.org/en-US/kb/firefox-password-authentification-prompt

gary.h.me
gary.h.me Auteur de la question

Thanks for trying but that box was not checked.. additionally the pop up does not allow continuing with a pin.. Another unfortunate thing is I'm basically a dinosaur an struggle with issues like this. So thanks again!

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