Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

جست‌وجوی پشتیبانی موزیلا

از کلاهبرداری‌های پشتیبانی اجتناب کنید. ما هرگز از شما نمی‌خواهیم که با شماره تلفن تماس بگیرید یا پیامک ارسال کنید یا اطلاعات شخصی خود را هم‌رسانی کنید. لطفاً فعالیت‌های مشکوک را با استفاده از گزینه «گزارش سوءاستفاده» گزارش دهید.

مانند نخ كشيده
حل شده

Firefox Built-in VPN Suddenly Stopped Working

arianaliani2022

Hello Mozilla Support Team,

I'm experiencing an issue with Firefox's built-in VPN.

The VPN was working perfectly until a few minutes ago, when it suddenly stopped connecting and displayed the following error:

"Couldn't connect to VPN."

After that, the VPN panel started showing the "Get started" page again. Whenever I click the button and sign in with my Mozilla account, my email is successfully verified, but I'm redirected to the same page.

Here are some details:

Firefox version: 159.0.1

Mozilla account sign-in: Successful

Regular internet connection: Working normally

Enterprise Policies: Inactive

Signing out and signing back in: Didn't solve the issue

Could you please investigate whether this is an account authorization issue or a problem with the VPN service?

Thank you for your help.

Hello Mozilla Support Team, I'm experiencing an issue with Firefox's built-in VPN. The VPN was working perfectly until a few minutes ago, when it suddenly stopped connecting and displayed the following error: "Couldn't connect to VPN." After that, the VPN panel started showing the "Get started" page again. Whenever I click the button and sign in with my Mozilla account, my email is successfully verified, but I'm redirected to the same page. Here are some details: Firefox version: 159.0.1 Mozilla account sign-in: Successful Regular internet connection: Working normally Enterprise Policies: Inactive Signing out and signing back in: Didn't solve the issue Could you please investigate whether this is an account authorization issue or a problem with the VPN service? Thank you for your help.
تصاویر صفحه پیوست شده

پاسخ‌ها (1)

بخش‌ها

List of countries where the Firefox built-in VPN is available: Unable to find the built-in VPN in Firefox

یک سؤال بپرسید

شما باید برای پاسخ به پست‌ها وارد حسابتان شوید. اگر هنوز حسابی ندارید، لطفاًً یک سؤال جدید آغاز کنید.