Firefox Community Forum

I find that my desktop browser firefox is very slow or doesn't work at all on a lot of websites like amazon or fortnine.

My internet connection and computer are not the issue: 270Mbps (wired connection) Processor AMD Ryzen 7 9800X3D 8-Core Processor (4.70 GHz) Installed RAM 32.0 GB (31.1 GB usable) Graphics card NVIDIA GeForce RTX 4070 Ti SUPER (16 GB) Storage 3.58 TB of 10.92 TB used System type 64-bit operating system, x64-based processor (Windows 11)

My old PC and my mobile phone runs these website fine.

Sometimes the website will work for a moment, but stop and just load for ever after I open a new tab or clink a link. My task manager doesn't show any ethernet usage despite the tabs indicating they are trying to load. Refreshing the tabs does nothing and no matter how long I leave them they don't load. All my drivers, OS and programs are up to date. I have disabled my enhanced tracking protection and I don't have any adblockers. I have tried using the CMD "ipconfig -renew" and using ccleaner to clear out my cookies and cache but, nothing seems to have any lasting effect.

I am losing my mind trying to fix this. Why can I not browse the internet on my PC?

Any help on this would be amazing and much appreciated.

Sincerely, Calvin

Hi, I had to reinstall my windows where I thought my Firefox would sync up upon reinstallation. However, nothing would sync up and the best I could do myself was to import pretty out-of-date Chrome data. When I to my firefox account and scroll to connected services I see my last PC name with its firefox login. Is there any way to recover that data and import to my current device? I read you kept sync data as encrypted data on your Mozilla servers, so I hope that's a viable solution.

Hi there! My payment methods are stored on Firefox and do come up once a box for credit card number appears on any site. However, I have only the option to add a new card but not to view or edit? Why? Please see attached screenshots. Please help - thank you.

Last night Firefox on my laptop performed an automatic Firefox update.. The Firefox that was installed can only display a single tab. This is a major for me, since I normally work with multiple tabs. This problem may impact a large number of Firefox users. The documented recommended fix for this problem did not fix the problem.

I terminated my McAfee subscription, as Windows 11 and Microsoft Office 360 have Microsoft Defender included. I keep getting Mozilla Firefox warning notices saying my McAfee licence has expired, Trojan Virus found on hard drive, multiple virus on my computer, Critical errors etc. I have had MS Defender do several scans and no problems have been detected. Can you help correct this or do I have a virus that Defender cant detect? I have tried to copy one of the notices but it comes up as a link to further notices and I am concerned it is another virus. The notices are all Mozilla badged with suggestions such as Scan and fix, Turn on protection, Update windows and more. I am able to delete them, but after a few minutes they return. Regards Robert.

The Back arrow/button in the address bar is unclickable, greyed out and no longer functional.

Is there a specific fix we can make in about:config to regain function of the back arrow/button? A response from a person (or people) would be appreciated.

Your really do not want as much detail from me as possible. I guarantee that. ("Everything is connected" should be enough of an explanation.) But you ask for details . . . .

This is specifically about updates (not also installation). Which update and and when I do not know, although it could be Microsoft fooling around with Firefox functionality. OR it could be ESR being updated when updates have been disabled. So that raises the question about the extent to which Microsoft is also configuring Firefox when FF is the default browser. (We deserve to know.) I have changed back to normal updates, and will try to disable the incessant frequent updates which always include undoing new standardized FF configurations that were labor intensive to find fixes for the first time. Fortunately, I have kept a file of many of them. Apparently A.I. (oops, maybe it was Firefox) has agreed to give access to Microsoft to interfere with how Firefox is configured when Firefox is the default browser, regardless of the FF version,

Specific details (I will try to make this as repetitive, overly simplified, and superfluous as the auto a.i. responses though I most likely will fail): And if expressing dissatisfaction is violating the rules and guidelines, then please understand I am human, and do not like everything I do online being the result of 1/0 on/off/humanizing A.I. (including genetically . . . oh yeah, we all know where this free "training" of a.i. is going that we are all being used to do without our consent - and worse).

The back arrow/button on the address bar is no longer clickable and it is greyed out. It is apparently another new Firefox standardization that is not one size fits all. The easy solution would have been for the people who do not like the feature to be advised to remove the button/arrow from the address bar. But, no. Instead, at some point, a new update standardized the arrow/button to become unclickable and dysfunctional.

I found a question about how to make the back arrow/button functional again. The question was not why has it been made dysfunctional. The answer was why it had been made dysfunctional.

In short, some people found the arrow/button to be problematic. A.I. said people were losing information they had input to a form, when they used the back arrow/button before completing the form.

So what did FF (or A.I.?) do? Made the arrow/button dysfunctional for everyone because a few folks in lala land did use common sense, and simply remove the button from the address bar so they would not be tempted to use it and lose information.

Why was that a solution instead of Support (A.I.?) telling people who found the arrow/button to be problematic, to remove the arrow/button from the address bar? Really? Why not advise people to make the feature dysfunctional for themselves - instead of the solution being to make it dysfunctional for everyone who uses Firefox Browser.

Here is the basic, simple, question and content I would have preferred, and I'm guessing many actual people would have too.:

Again:

The Back arrow/button in the address bar is unclickable, greyed out and no longer functional. Is there a specific fix we can make in about:config to regain function of the back arrow/button? A response from a person (or people) would be appreciated.

Thanks in advance.

Firefox version 152.0 : Firefox is continuously refreshing the page on a particular Website, in both Windows11 and Linux versions, making the site unusable ( unable to click anything ). The website loaded ok previously using Firefox and still loads ok using Chrome. Disabling extensions doesn't help, neither does deleting the cache and cookies. What changed and why? Is there anything else to try?

With Firefox 151.0.4 on Linux Mint I can login to https://www.ftb.ca.gov/myftb/index.asp with username and password, then I get the message: "You may have pressed the back button, refreshed during login, opened too many login dialogs, or there is some issue with cookies, since we couldn't find your session. Try logging in again from the application and if the problem persists please contact the administrator. " . Accessing FTB with Chrome works.

Firefox has this pop-up warning that tells me that my http connection on my home network isn't secure. I need a way to disable this. The reason being that Firefox' pop-up blocks me from accessing my password mangers pop-up which is hidden beneath the Firefox one. Please help and thank you.

Subject: Firefox Sync appears to have erased all bookmarks after setting up a new Windows installation

Hello Mozilla Support,

I believe I have encountered a Firefox Sync issue that resulted in the loss of my entire bookmarks collection.

Here is exactly what happened:

I have been using Firefox Sync for several years without any issues. This was not my first Windows reinstallation. I have restored Firefox through Sync multiple times before. Firefox Sync had always synchronized bookmarks, passwords, history, extensions and open tabs correctly across my Windows PC and Android phone. I had approximately 350 bookmarks, organized into folders. Timeline Yesterday I performed a clean installation of Windows 11. I installed Firefox 152.0.5 (64-bit). I signed into my existing Firefox Account. I did not immediately enable Sync, so nothing was synchronized at that point. Today I enabled Sync and waited for the synchronization to complete. Passwords synchronized successfully. Browsing history synchronized successfully (it took a little longer). Extensions were restored successfully. Bookmarks never appeared.

Immediately after noticing this, I checked Firefox on my Android phone.

At first, one of the bookmark folders still showed that it contained more than 300 items (I saw the item count), but when I opened the folder it was completely empty. After synchronization finished, all bookmarks disappeared from both devices.

Additional information Browsing history is still present. Saved passwords are still present. Extensions are still present. Open tabs synchronization continues to work. Bookmark synchronization is enabled. I am signed into the correct Firefox Account. The second local Firefox profile is empty. The automatic bookmark backup now contains only the current state (7 items), indicating that the original backup has already been overwritten. The current profile contains both places.sqlite and places.sqlite-wal. The only Sync error log is related to a temporary DNS lookup failure (NS_ERROR_UNKNOWN_HOST) and contains no bookmark synchronization errors.

Because history, passwords and extensions synchronized correctly, this does not appear to be an account or authentication problem.

What concerns me most is that I briefly saw the bookmark folder still reporting over 300 items on Android before it became empty. This makes me suspect that something went wrong during bookmark synchronization rather than the bookmarks simply never existing on the server.

Could you please advise:

Is there any server-side recovery or investigation that can be performed for Firefox Sync bookmark data? Are there any diagnostic logs that I can provide? Is this a known issue with Firefox Sync after connecting a newly installed device?

I would greatly appreciate any assistance, as this bookmark collection had been accumulated over many years.

I have a Sync error log available: error-sync-1783454370913.txt

It only contains a DNS error related to tabs synchronization: NS_ERROR_UNKNOWN_HOST

There are no bookmark-related errors in the log.

Thank you.

For some reason I’m not receiving the email with my login code it was sent to rdudley40@outlook.com I’m just not getting and i need to log back into Firefox for some reason again after Mozilla told me this was fixed

Since the last update, I have noticed that some websites/webpages are no longer available, one of which is Lincoln Financial. I can only get so far and I get errors. It is NOT on Lincoln Financial's end, as the site/pages open perfect in Chrome and Safari. This is something new with the security/privacy in Firefox, I am assuming. I need to be able to access this sight, as it is my Long Term Disability site/page, which I need to have communications with.

I think this is going to have to be dealt with on more than a simple help thread. this is going to have to be dealt with with tech support.