Firefox Community Forum

Good day!!! I updated my browser today, and after that, everything I had in it was reset, from my account, open tabs (there were over 300 of them), passwords, themes, and everything else. If you don't know how to properly test your updates, then don't update your browser at all. Thanks to you, I lost a lot of information I needed. Thank you!!!!! I'm uninstalling your crappy software and switching to Edge or Chrome.

My bookmarks bar, etc have will not synced with my Firefox even though I ran "sync" several times. I haven't used this laptop in quite awhile, so I had to log in and sync. Also in my themes, a certain creator "MaDonna" has error messages on all of them" Cabin in the Mountains (and all others by her) by MaDonna could not be verified for use in Firefox and has been disabled." In my extensions page, I get the same error message. I am beyond frustrated, I'm also very computer literate, but this mess has me baffled and frustrated :(

I have a Windows Surface Pro 8 and when I set it up, I had no issues with the Syncing or Add ons/Themes/Extensions, everything synced just fine. I have Theme categories set up, and that's not even on the Themes page. I have logged into all of my Firefox/Mozilla accounts. Can anyone help?

when i attempted to log into gmail today using firefox i got a screen touting their new ai stuff and requiring me to sign back into gmail. after i entered my email, it asked me to sign in with my passkey and froze. this happened three times. i restarted everything, no joy. could only enter through chrome. then about 12 hrs later i was able to enter via firefox. who knows why. i am not a computer tech person. problem is solved by the invisible hand. some tech person replied to my inquiry with the super unhelpful “i don’t have that problem.” good for you! couldn’t get back to the conversation thread to say, problem solved.

I can't open FIrefox. When I try to open it I get the following error message. "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window." I opened Task Manager and could not find any instance of Firefox or Mozilla running. I uninstalled Firefox and deleted all the files and folders having to do with Mozilla and Firefox. Then I reinstalled Firefox. I continue to get the same error message. I am running Windows 11 64bit on a Dell laptop. Any suggestions? Ray

We’re experiencing intermittent OCSP issues where all our internal sites fail to validate certificates. The problem appears random and sometimes resolves by simply closing and reopening Firefox.

One of your forums mentions disabling OCSP checking via the UI, but that option is no longer available in the latest version (147.0.1).

We’ve temporarily disabled it via about:config by setting security.OCSP.enabled to false.

Is there a permanent way to disable OCSP checking that can be enforced via Group Policy (GPO)?

I've seen similar reports of this in the past. But I believe my case is different.

I had to reset a password tonight, requiring me to re-login to the account in Firefox. But, the tab/window would just freeze. I don't see anything immediately being blocked (ie: any DNS filter etc).

But, I CAN get it to work in Debugging mode, which suggests either there is an extension that is blocking it, or something else (some variable that is otherwise active in regular running Firefox). I just don't know which.

Has anyone else reported this and what might be the issue? I suspect uBlockOrigin (one), which I do use. But the other extensions I use are just for Youtube, IG, etc.

Thanks!

When I have stories (articles) recommended through Pocket on new tabs that I'm not interested in I will typically "thumbs down" or "dismiss" the story. What I have found recently is that causes them to be promoted to me more rather than less. I believe it's interpreting my interaction as engaging with the content rather than not wanting to see it again. For example, I was shown an article on American football three weeks ago and I gave it a thumbs down. Later that day it was three articles. I gave them the same thumbs down. After repeating this process for days, weeks later I'm still getting multiple articles recommended per day related to football. I've never read one out of interest, and I didn't have any recommendations related to sports until the first one I gave a thumbs down. Based on that, I'm convinced it's having the opposite than intended effect. Dismiss doesn't seem make a difference. Please give me a way to tune the algorithm to what I actually want to see, I like this feature and don't want to have to turn it off.

Hello Mozilla Support Team,

I am reaching out regarding my Firefox account. The email currently associated with my account no longer exists, and I am unable to receive verification codes or reset my password.

I would like to request assistance to update my account settings and, if possible, add a secondary backup email to ensure I can access my account in the future. Please add the following secondary email:

team@aboveallpersonnel.com

I can provide any information needed to verify ownership of the account, including:

Approximate account creation date

Linked devices

Sync history or other identifying information

Thank you very much for your help. I look forward to your guidance on how to proceed so I can regain full access to my Firefox account.

youtube has failed to open fr 2 weeks now, it was working well before but on opening it of recent, it displayed this message below till now yet other tabs open well and my internet connection is stable

Unable to connect

Firefox can’t establish a connection to the server at www.youtube.com.

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer’s network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the web.

Hi,

Today I was suprised to see that my shortcuts were deleted so i tried to fix it, but instead i somehow deleted my profile which had everything, is there a way to bring it back?

When I try to open a link from a different app, e.g. from calibre to open the Updates link, firefox opens a new instance instead of opening a new tab in the current instance. This causes the browser to throw an error and never open the link.

is this fixable?

thanks

Right below the search bar my browser has a warning "The security sandbox is disabled. Your configuration is unsupported and less secure."

I am on Windows 10. I have tried uninstalling firefox, removing appdata and all other firefox files and settings, resetting about:configs settings, disabling my BitDefender antivirus. Nothing fixes it. Completely fresh install of firefox still gives me that message. Sandbox level is default (9).

Any help would be appreciated.

Today following a brief power outage I was no longer able to sign in to AOL with Firefox on my desktop computer. I am able to sign in to all other apps with no problem. I tried clearing my cache, restarted Firefox, restarted my computer and spent 30 minutes on remote desktop access assistance with AOL trying to fix the problem with no success. I can log in to my account using Chrome on the desktop computer and can log in with no problem using my Android phone but can't log in using my desktop computer with Firefox. I've verified that my Firefox version is updated. I am running Windows 11 Pro.

I would greatly appreciate any helpful advice.