Firefox is my default browser & I use it every day, but I received the following message: Your account and your personal data will be permanently deleted on Wednesday, Jun 10, 2026 because you haven’t been active.
Twice in recent weeks I received the message "Your account and your personal data will be permanently deleted on [Wednesday, Jun 10, 2026] because you haven’t been active" at my email address of [edited] @gmail.com. However, my email on your records is [edited] @yahoo.com. I access both of those email accounts on my computer (Windows 11) through my Firefox browser.
Modified by James
All Replies (2)
Hi,
Looks like you're dealing with a Mozilla account issue. We have direct one-to-one support for Mozilla accounts (which is different from a peer-to-peer support forum like this one).
Please submit a new ticket from this page so our support agent can assist you further.
It is possible to create a Mozilla Account for something and then not use it for two or more years in which you would then get email warnings about your Mozilla Account being deleted due to inactivity. If the Mozilla Account in question is the same one you used login to post this thread then the account should be considered active now.
https://support.mozilla.org/en-US/kb/mozilla-account-deletion-inactivity
What a Mozilla Account is used for https://support.mozilla.org/en-US/kb/access-mozilla-services-firefox-account
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