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I can't download anything on Firefox even after disabling all of my extentions. Troubleshoot mode works, but I don't know why.

  • 4 replies
  • 1 has this problem
  • 17 views
  • Last reply by FredMcD

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As I described in my subject, I can't download ANYTHING through Firefox, unless it's in troubleshoot mode. I know that troubleshoot mode disables multiple things, including all of your themes and extensions and add-ons. For example, I can't open my own files in my AOL or Gmail email and download them. I also can't download things from my Google Drive. (Unless I'm in troubleshoot mode.)

However, thinking that it must be one of my add-ons, such as my adblock or any other one (and I mostly just have an adblock), I opened Firefox normally and completely disabled all of my add-ons, but that did not fix the problem.

I also tried downloading things while I had my Antivirus briefly paused, but that didn't work either.

The only time I can download things is in troubleshoot mode, and I don't know what's causing the problem.

All Replies (4)

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It is still difficult to pinpoint the actual cause. This article may help. https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode

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Chosen Solution

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Thank you TNorth for the information, and thank you FredMcD for the profiles information. Creating and using a new profile is what worked for me. Thanks again, I appreciate the swift replies also. Be well!

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Glad to help. Safe Surfing.

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