Firefox Support Forum

Hello all,

Lately I received a report from some colleagues that a certain feature is not working in Firefox that appears to be working on any other browser.

When drag/dropping e-mails and/or attachments from Microsoft Outlook (Microsoft 365 Apps for enterprise) to a drop-field in Firefox (88.0.1 - 64-bit) nothing happens.

When using Firefox we can drag/drop files from Windows Explorer, but not from Outlook.

The same fields do work flawlessly when drag/dropping e-mails and/or attachments from Microsoft Outlook in Google Chrome, Microsoft EDGE, Opera and Safari. So Firefox is the only browser - on several OS's - that does not allow e-mails/attachments to be dropped from Microsoft Outlook. We have tested multiple users on different workstation and we have tested drop-fields from several web applications.

Surprisingly I cannot find any solution to this. The only similar cases I was able to find are from a couple of years ago but are about the other way around (so drag/dropping files FROM Firefox to another application).

At this moment I am advising my colleagues to use another browser. But we really want this to work properly with any browser of choice. Hope this community can help us out.

The update to Firefox 89.0 did not fix this problem.

Note: UAC is enabled on the workstations. Disabling does not affect anything. Tested attachments: .pdf, .docx, .html & .xlsx

Hello, I need your help with removing a duplicate bookmark star from the URL bar, please. The thing is I already have moved it to the top left corner just as I prefer. However, the star in the URL field is impossible to kill. I have tried to use the customization menu but it does not allow me to drag off this annoying URL star. And, even if I right-click it in hope to find something like "remove/hide the Bookmark star" this star does not react to right-clicks. Also, after some research I have not found the way to do it via about:config :-( _

  Can you help me remove the star in the URL bar? The star in the top left corner though should stay because this is where I need it, but the star in the URL bar should go away.

PS this problem appeared after the "wonderful' June GUI redesign. Before that I was able to remove the star easily from the address bar. I am attaching a screenshot below:

Hello,

On a fresh win10 installation, I installed the latest version of firefox (90.0.2). However, firefox won't start after that.

I tried starting from the command line in safe mode (firefox.exe -safe-mode), and I see very briefly (less than a second) a window with the title bar "Open Firefox in troubleshot Mode ?" starting to appear, but it disappears almost instantly.

A similar thing (dialog window briefly appearing) happens when I try to open the profile manager from the command line.

I tried uninstalling and reinstalling, with no effect.

Any idea what could be the issue ?

JP

PS : this is posted from a mac machine, hence the mistaken mac tag. The issue is about a win10 installation

Hello, my hero! I need your help. Look at the screenshot and you will understand faster. Is it possible to return the icons to Firefox dropdown menus after Firefox removed this functionality in June updates? For example, if you open "Application menu" you cannot work fast because you have to read all those menus. It makes my work too slow! I have got used to visual pictograms, but now they are gone, not-thanks to you Firefox devs!!! New tab, New window, New private window, Bookmars, History, Downloads, Passwords, all of these are just words, just text! It used to be so convenient just to quickly click the icon, and now i have to read all the wordsto hopefully find the required function. Can you make icons for those menus, please? Or at least, is there any extension for this? p.s. Come on Firefox, you have only made the design worse because it slows down people's ability to find the required things. How can this text be better than icons??? Do I have to count them or should I have a reaction of an insect? p.s.s. Firefox 90.0.2.

I synced my data after signing in the firefox account. Now I am signed in different system and logged in to firefox. But it is not syncing the previously synced data on new system.

Hi,

Our company recently moved away from Chrome so i picked FF as an alternative. However there is a weird bug when I'm connecting to and off VPN (we are using pulse secure client).

Our current setup: The proxy is hosted pac file on company server which is defined in the W10 system settings. When I connect to pulse secure, the pac file can be accessed and I can use internal/external network.

When I connect to the VPN FF decents the change and works fine. However when I disconnect and try to continue browsing, it takes up to 3 minutes for FF to load the pages again.

I'd like to ask if there is an option to modify the time for FF to check for the pac file? the MS Edge does not take more then 5 seconds to detect the change.

Thanks Regards Jan

I know how to clear site data for certain websites, but I would like to do the opposite - preserve site data and cookies for specific websites and delete everything else. It's not in options, perhaps there is an addon that would help me achieve this? Or how can I export (make backup) for a website that I could restore back after clearing everything?

No errors, it just doesn't show. (Whether ABP is on or off.) Same thing happened at IE.

The last issues I ran into with this section (news quiz), no matter which week I clicked on, it always and ONLY opened to one quiz from a couple of years ago. Open Slate to Slate News Quiz. Click on any week. There is text, but the news quiz never fills page.

https://slate.com/news-and-politics/2021/07/slate-news-quiz-state-department-mustafa-al-kadhimi-brunner-fire.html

Hello,

Since the last Firefox update I am being prompted for my primary password at random intervals of time. Before I only needed to enter my primary password once per session and this new behavior is a bit worrying as I didn't see it documented anywhere (is that really Firefox asking me for my credentials?). I had a look in the settings but couldn't see any new "timeout" feature or anything in the Privacy & Security section. What gives?

Thanks for any answer that will explain this mew behavior.

Can't seem to catch it "on camera", so I'll have to do my best to describe it.

When hovering over a canvas element on a certain site, the cursor is meant to change from your system default to a custom one. When doing so, the cursor briefly (blink-and-you'll-miss-it) shows a larger, glitchier version of the custom cursor, and then fixes itself and changes to the custom cursor as expected.

I reported it to the admins of the site, who tell me it might be something to do with my GPU. I've tried disabling hardware acceleration, I've tried clearing my startup cache, I've refreshed Firefox, I've ran in safe/troubleshooting mode (in case it was any of my add ons - it was not!), i've updated my BIOS and graphics card (Firefox is up-to-date). I've restarted Firefox itself multiple times. It does not happen in my other installed browser (Brave). I also cleared my cache for that site to no avail.

The only way it seemed to fix was when I ran OBS (recording/streaming program) and tried to record it. I don't know what it did, but it came back when I stopped recording.

If I enter a search beginning and ending with quotation mark, ie " I get the following behaviour. If I enter

 "Hats

I see

 "Hats

in the eBay search bar. If I add a " after the 's' I lose the first " and end with

 Hats"

If I delete the contents and type a sing " the search bar is populated with

 Hats"

I'm using:

 Windows 10 (all up to date but this has been happening for a while)
 Firefox 90.0.2 (64 bit)

I don't have this issue with any other browser including Firefox on a similar Desktop I have deleted all cookies with 'ebay' in the URL

This is driving me nuts and considering ditching Firefox, at least for eBay. Any ideas what is causing this. I can assure anyone it is genuine, perhaps I should consider a youtube video of this madness?

Hi all,

FF 90.0.2 (64 bit), Window 10 Version 21H1 Build 19043.110

Each time I initially go to this website ( https://www.bunnings.com.au/ ) I get an error message "Some Error Occurred" in the top LHS on a white blank screen. If I refresh the page it displays correctly until I go to the site again in a new browser session.

I have disabled all extensions by going into Troubleshooting Mode but it is still there.

Anyone know of a solution?

TIA

EDIT: No Issues with Chrome or Edge.

I have been using Firefox for a little bit on my computer, as I've just formatted my computer to start fresh. But for some reason, SoundCloud audio refuses to play on my browser. Audio for every other website on my browser works completely fine, but for some reason the audio for SoundCloud doesn't work. When I play audio on SoundCloud, my browser says "PLAYING" underneath the SoundCloud tab, but nothing comes through. My tab is not muted, and the audio settings on SoundCloud (the volume slider) is set to max volume. Although I suspected it at first, this doesn't have anything to do with my actual audio device, as it's working just fine and literally all other websites play audio perfectly fine.

Things I have tried:

• Refreshing Firefox
• Disabling all add-ons
• Removing all add-ons
• Clearing all data

Yesterday, the websites jwz.org and dnalounge.com (yes, the two websites run by one of Mozilla's conceivers) stopped working on Firefox. They just keep saying "Connection Timed Out", despite every other website loading fine.

I went through all the add-on-disabling and troubleshooting steps emphasised here, but it hasn't solved the problem.

This happens in both Firefox desktop and mobile for Android, but works fine in other browsers. Again, I went through all the steps of disabling add-ons/plug-ins and operating in Troubleshooter mode.

How to I change firefox to NOT put their default desktop icon on all the shortcut/desktop icons. let the web site use their own icon on my desktop.

I do not want to change to ones listed in browsing icons,generic.

Sites Like facebook youtube etc.

Thanks Rob

FF89 told me I needed to download and install FF90, unlike previous updates, which have happened automatically. It said my FF89 data (bookmarks, customizations, etc.) would be pulled in automatically. Alas, FF90 has not pulled any data from FF89 nor given me any prompts to import from FF89. Any ideas why this happened (or didn't happen, as the case may be)?

Since the latest update of Firefox (to 90.0.2) I've found that, when confronted with a login-password screen, Firefox recommends a number of login possibilities ... but not the correct one.

As an example, when I log into a newspaper account, I'm offered three emails as possible login names...but NOT the email to which the account is registered. The only password saved in Firefox for that account is the correct one. The newspaper help desk had no helpful answer.

I do not leave my computer running 24/7 and so the browser is closed regularly

I've tried removing the login/password information, re-starting the computer, and then signing in, but this did not solve the problem.

Should I roll back to an earlier version of Firefox, or do I need to leave everything running all the time forever to avoid this?

Thanks! Sarah

(Recently) 08/02/2021, I have noticed that when many of the pages are (re)loaded into Windows-Firefox seem to then move toward the bottom of the page. I would like to have some way too force Firefox to load the page and then move to the top of the page or/and refresh the page and move to its top.

I don't know whether this is a new HTML command that people are using to force me to read the ads rather than the article, or whether this is something that is just a curd and I'm just noticing it.

So I'd appreciate if somebody who is more familiar with newer features of HTML and or a newer features of Firefox can tell me how this occurred and then can either tell me how I can remove it or oh suggest that there be an improvement of Firefox

Thanks

When I try to log into Navy Federal on Firefox, I get kicked out and the website tells me I entered the wrong credentials. When I use Chrome or Edge and log in using the same credentials, I get into my account just fine. I've cleared all Navy Federal data from Firefox, turned on and off hardware acceleration, and toggled VPN on and off and it keeps happening.