Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I refreshed my firefox browser and lost my bookmarks

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by FredMcD

more options

I was receiving a message at the bottom of my browser suggesting that I refresh Firefox because it was operating slowly. I did so and lost hundreds of bookmarks which I would like to get back. I don't appear to have a file that contains the old bookmarks.

I was receiving a message at the bottom of my browser suggesting that I refresh Firefox because it was operating slowly. I did so and lost hundreds of bookmarks which I would like to get back. I don't appear to have a file that contains the old bookmarks.

Chosen solution

Question: Where you informed of what happens during a refresh?


Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

Question: Where you informed of what happens during a refresh?


Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles