Thunderbird Support Forum

Hi:

I'm a longtime ubuntu (lubuntu, actually) user, and upgrading LTS versions every 2 years has been pretty easy til now: all I had to do was copy my .thunderbird folder to the home directory of the new system.

When I do that now for the pre-release version of lubuntu 24.04,, the new Thunderbird requires setting up the new profile from scratch, which is a pain, since I use T-bird for multiple accounts.

Is there an easier way of migrating my emails from my old profile to the new system?

Thanks!

Bill

Two same emails, but one does not accept my password, and the other does. And one shows (IMAP) at the end. I wanted to remove both and reinput as the rest of the emails. Can you assist?

I want to import my old emails from another thunderbird installation to this one. Both on the same computer. My old thunderbird installation had the local folders set up to point to an external SSD. I hadn't used it in a few years, and when I restarted thunderbird it lost all of my local folder information. I moved the email files (e.g. 2006 and 2006.msf) from the SSD into the local folder of the installation (I found the local folder from Troubleshooting Information). It's still not showing up. First screenshot is of the files I copied and pasted.

I also tried importing but there was an error, second screenshot is of the error.

I was informed in the last text from a TB agent to ... "Be sure to do periodic backups." Could someone please--be specific!--tell me how to do this? And how frequently is a good idea? Thank you!

Hello,

I just copied my whole profile folder from a Debian 12 (Thundebird 115.7) to a Ubuntu 22.04 (Thunderbird 115.8). I expected when running it, to find it in the exact same state because, as what I'm aware of, everything is stored in the profile and nowhere else on the filesystem.

But, I found that: - my favorite folders (around 10) weren't there (well, only 1 of them) - A lot of mails were in "unseen" state (not the unread/read marker, but that star that appears the first time you open a folder for mails that has just been downloaded), where they were already seen

So my concern is about where/how are those values supposed to be stored, and why they don't seem to "migrate" as well? And, may there be some other things that didn't come too?

I added a new email account to my existing Thunderbird running other email accounts and it only loaded the Inbox from the newly added account and none of the other folders and sub-folders. What did I do wrong or not do? Grateful for any help please. Full disclosure - I had had the newly added account on this Thunderbird before but it had a load of ghost folders and was missing many others, so I removed the account (under Account settings) and then re-Added it.

During a "folder compact" one folder just was cleared and all mails are gone. Tried to copy a folder from another laptop following a tutorial. Copy seemed to be OK, paste too to the "local folders" folder. Everything, I mean all the files are there, apparently untouched, but when I open Thunderbird there is no sign of the mails.

I presume a step by step sequence of the moves to take, fool proof, both laptops, may help. Kind of "first, switch on both laptops..."

Thank you for any help.

Stefano

How do I downgrade to an older version of Thunderbird on Rocky Linux (RHEL clone)?

For my last update (yum update -y) I got Thunderbird 115 which has lots of problems.

If I try “yum downgrade thunderbird”, I get the error: Last metadata expiration check: 3:43:41 ago on Tue 14 Nov 2023 04:57:52 PM EST. Package thunderbird of lowest version already installed, cannot downgrade it. Dependencies resolve

I downloaded: https://archive.mozilla.org/pub/thunderbird/releases/102.9.1/linux-x86_64/en-US/thunderbird-102.9.1.tar.bz2 but when I unzip and click the thunderbird icon, Thunderbird doesn’t pick up my Thunderbird profile. I saw some windows downgrade tutorial that said to delete compatibility.ini from profile but when I deleted compatibility.ini Thunderbird still doesn’t pick my profile.

I had to reinstall Windows 10 home , a clean install (all data on discs are lost) I used the windows backup settings and revoverd that majority of my files but how can I recover the emails from Thunderbird ?

I'm using Thunderbird on Linux Mint. The installation is the same one I've had for awhile, with two email accounts in it, one being GMail.

Today I changed my Google password. I expected Thunderbird to prompt me when the old password failed; and it did, except the window it showed me was entirely blank, except for a URL bar at the top which was to Google's domain.

I tried it several times, same result. I closed Thunderbird and restarted. This time the window prompting me about the GMail connection had stuff in it, but it showed a Thunderbird logo and seemed to want me to "log into Thunderbird" or something (not Google). I think I clicked a button to advance through that screen and something else went wrong, IIRC.

I decided to just delete the GMail account and rebuild it from scratch. In "create account"; it succeeds at finding a configuration for GMail, where IMAP is selected over POP3. I press the "Done" button, but a yellow bar becomes displayed:

Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsiMsgAccountManager.createIncomingServer]

And it also says "Checking password..." with a spinning hourglass that never resolves.

Any thoughts?

When I try to set up Thunderbird on a new computer, it won't connect. And Thunderbird changes the port settings that the provider uses to something else. So I can't use thunderbird with my email address: sheilah@got.net

I have Thunderbird 115.6.1 SUPERNOVA on a Pop_OS installation.

I want to import an Outlook 2016/2019 .pst-file so I was following this article: https://support.mozilla.org/sv/kb/thunderbird-import

Using the import tool I should be able to select Import from Outlook, but that alternative doesnt even show up in my Thunderbird. I only have import from TB, SeaMonkey and address book from file...

What am I missing?

Thnx in advance.

Hello - I think I may have lost all my old emails. Also, I cannot set up a new copy of Thunderbird because it tells my that my configuration does not match, and I must supply the setting manually for imap and maybe other things - probably my settings for my local year-by-year archive since 1998 or thenabouts. Which I stupidly never made a copy of. I do have a copy of my latest default profile from 1st January 2024. Is there anyone who can help me, please ? Happy New Year from Sarah

hey all

when i downloaded and installed Thunderbird beta it imported my account settings fine, but lost the list of automatically allowed image loading emails/urls so now i have to add everything again.

if i switch back to the stable release, how can i make sure this list is kept?

feedback - you may want to provide some way to automatically import that going between versions so its not lost (i couldn't find it after switching) and even export all settings for backup - i remember having to change region etc info (im in Australia).

I had to replace my hard drive and now have Win 11. I still have my Thunderbird account, but I cannot access the 3000+ emails in my folders. My Thunderbird started from scratch, no history, no files. How do I access and download my saved emails and folders from before the hard drive replacement? The Geek Squad couldn't help. Keep it simple, I'm not a techie.

Hi,

Just checking if the Tools> Export is the correct way to download emails from Thunderbird. Not sure if the available articles on this topic are updated.

Thank you in advance!

I backed up a zip file using Thunderbird's built-in export backup function, reinstalled the system, and downloaded the latest Thunderbird. After importing, the password memorized by the password manager could not be recovered.

I used a primary password

There is no prompt to enter the master password when importing. There may be a process error here ?

Fortunately, I passed firefox_decrypt The project decrypted the password and filled it into the password manager

I had a huge problem with M Outlook. In addition it has locked me out of my Office 365 package and I'm not getting help or support. Luckily I had backup completed before the problem. I changed to Thunderbird (using pop3), which I find very good. The back up is approx 8 GB but with many duplicates which I need to clean up. When I click import it seems to limit the file size to 2 GB. How can I import this backup file into Thunderbird to enable me to access the emails, clean up the many many duplicates and reduce the size? I await help, Thanks in advance

Having trouble transferring local folders, address' and calendar to new computer. Have followed the Mozella instructions and the only folders transferred are Hold and Trash which are a fraction of the folders I have. What am I doing wrong?