Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why can't I save pictures onto my computer from Facebook??

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by user669794

gemini1962jph2001
gemini1962jph2001
more options

My family posts pictures and I want to save to my computer but it doesn't show file as a jpg file only a document file.

My family posts pictures and I want to save to my computer but it doesn't show file as a jpg file only a document file.

All Replies (1)

user669794
user669794
more options

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions and some Preferences.

  • Open websites will not be saved in Firefox versions lower than 25.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.