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Audio Issues - Sound stops on youtube vid after a few seconds. Please Help?

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  • 30 have this problem
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  • Last reply by IronMagee

IronMagee
IronMagee
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What's been happening is weird audio issues, especially youtube related though not only (other web video content has been messed up, but mostly youtube). Right now I am using headphones (1/8" or 3.5mm) through the back of the computer and when I turn on the computer, at first I can hear sound from videos. When I open the speaker icon mixer window in the bottom right, I see green bar moving with the sound on the "speakers" mixer and "Adobe Flash Player" mixer simultaneously.

Then after a few minutes or after having a few tabs open, all of a sudden the audio stops. Oddly enough, usually the video keeps going even thought the audio has stopped. I verified this wasn't a hardware issue with my headphones by opening the Speaker Icon Mixer window, and acutally was watching it at the moment the sound stopped and saw the green bar disappear exactly when the sound stopped.

If I restart the computer, or firefox only sometimes (mostly need to restart cpu though) then videos will play again with sound. Once the sound stops however, if I open a new youtube video in another window, it will sometimes cause an "An error occured. Please try again later" crash.

I'm at a loss of what to do.


Running latest version of Firefox (26.0) and Adobe Flash (11,9,900,170 installed). Windows 7 64 bit system, Intel Core I7 Processor.

I have tried many things include "reset firefox", clear cache, changing to an earlier version of Flash (11.3). Tried to update sound cards. Even tried to restore computer to an earlier setting ( I only went two days ago, could go farther back I suppose).

When I reverted back, the problem went away for a few hours but then came right back.

I scanned pc with ESET online antivirus, no viruses, Malewarebytes Pro, no issues. Cleaned with CC cleaner. Plenty of hard drive space (using an SSD boot drive btw).

I am not very knowledable about plugins or "addons" or extenstions. Nor do I know if it has anything do "Firefox Options -> applications" (gives content type and then option...essentially a bunch of sound file types and then which plugin plays it). I can give my list of all this out if necessary but there are quite a few and I dont know how to copy/paste that info so it would take. Even though its gonna take forever to hand type these guys all out, I will give my list of "plugins" that may be audio related: 

QuickTime Plugin 7.7.4  7.7.4.0
RealDownloader Plugin 1.3.3.66
RealNetworks (tm) RealDownloader Chrome Background Extensions Plug-in (32-bit) 1.3.3.66
RealNetworks (tm) RealDownloader HTML5VideoShim Plug-in (32-bit) 1.3.3.66
RealNetworks (tm) RealDownloader PepperFlashVideoShim Plug-in (32-bit) 1.3.3.66
RealPlayer Download Plugin 16.0.3.51
RealPlayer(tm) G2 LiveConnect-Enabled Plug-In (32-Bit) 16.0.3.51
Shockwave Flash 11.9.900.170
Shockwave for Director 12.0.7.148 (for netscape plug-in)
Shockwave for Director 12.0.2.122 (for netscape plug-in)
Silverlight Plug-In 5.1.20913.0
VLC Web Plugin 2.1.0.0

When I open my device manager and look at "Sound video and game controllers" I see 4 options:
1)AMD High Definition Audio Device
2) Bluetooth Audio Device
3) High Definition Audio Device
4) Intel (R) Display Audio

I'm not sure what this means, if I have 4 sound cards or if they are conflicting somehow.

I tried to update drivers on each one. No change. Then I

I've tried "restarting firefox with addons disabled" and "check here to see if your addons are up to date" (they were except VLC which I did update before restoring to previous day and it didnt help).


None of the fixes work for me, same issues. Extremely frustrated!! Help?

What's been happening is weird audio issues, especially youtube related though not only (other web video content has been messed up, but mostly youtube). Right now I am using headphones (1/8" or 3.5mm) through the back of the computer and when I turn on the computer, at first I can hear sound from videos. When I open the speaker icon mixer window in the bottom right, I see green bar moving with the sound on the "speakers" mixer and "Adobe Flash Player" mixer simultaneously. Then after a few minutes or after having a few tabs open, all of a sudden the audio stops. Oddly enough, usually the video keeps going even thought the audio has stopped. I verified this wasn't a hardware issue with my headphones by opening the Speaker Icon Mixer window, and acutally was watching it at the moment the sound stopped and saw the green bar disappear exactly when the sound stopped. If I restart the computer, or firefox only sometimes (mostly need to restart cpu though) then videos will play again with sound. Once the sound stops however, if I open a new youtube video in another window, it will sometimes cause an "An error occured. Please try again later" crash. I'm at a loss of what to do. Running latest version of Firefox (26.0) and Adobe Flash (11,9,900,170 installed). Windows 7 64 bit system, Intel Core I7 Processor. I have tried many things include "reset firefox", clear cache, changing to an earlier version of Flash (11.3). Tried to update sound cards. Even tried to restore computer to an earlier setting ( I only went two days ago, could go farther back I suppose). When I reverted back, the problem went away for a few hours but then came right back. I scanned pc with ESET online antivirus, no viruses, Malewarebytes Pro, no issues. Cleaned with CC cleaner. Plenty of hard drive space (using an SSD boot drive btw). I am not very knowledable about plugins or "addons" or extenstions. Nor do I know if it has anything do "Firefox Options -> applications" (gives content type and then option...essentially a bunch of sound file types and then which plugin plays it). I can give my list of all this out if necessary but there are quite a few and I dont know how to copy/paste that info so it would take. Even though its gonna take forever to hand type these guys all out, I will give my list of "plugins" that may be audio related: <pre><nowiki>QuickTime Plugin 7.7.4 7.7.4.0 RealDownloader Plugin 1.3.3.66 RealNetworks (tm) RealDownloader Chrome Background Extensions Plug-in (32-bit) 1.3.3.66 RealNetworks (tm) RealDownloader HTML5VideoShim Plug-in (32-bit) 1.3.3.66 RealNetworks (tm) RealDownloader PepperFlashVideoShim Plug-in (32-bit) 1.3.3.66 RealPlayer Download Plugin 16.0.3.51 RealPlayer(tm) G2 LiveConnect-Enabled Plug-In (32-Bit) 16.0.3.51 Shockwave Flash 11.9.900.170 Shockwave for Director 12.0.7.148 (for netscape plug-in) Shockwave for Director 12.0.2.122 (for netscape plug-in) Silverlight Plug-In 5.1.20913.0 VLC Web Plugin 2.1.0.0</nowiki></pre> When I open my device manager and look at "Sound video and game controllers" I see 4 options: <br /> 1)AMD High Definition Audio Device <br /> 2) Bluetooth Audio Device <br /> 3) High Definition Audio Device <br /> 4) Intel (R) Display Audio I'm not sure what this means, if I have 4 sound cards or if they are conflicting somehow. I tried to update drivers on each one. No change. Then I I've tried "restarting firefox with addons disabled" and "check here to see if your addons are up to date" (they were except VLC which I did update before restoring to previous day and it didnt help). None of the fixes work for me, same issues. Extremely frustrated!! Help?

Modified by cor-el

All Replies (2)

patrickmc
patrickmc
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Hello IronMagee,

Thanks for contact Mozilla Support. This seems like a very frustrating issue. Do you still get sound in other browsers or programs when the sound drops out in Firefox? I'm curious if this is a system wide issue rather than an issue in Firefox itself.

Do you have another browser such as Chrome or IE to test?

Cheers, Patrick

IronMagee
IronMagee Question owner
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Hi Patrick,

Yes, a very frusterating issue indeed. Someone else had mentioned a possible issue with real player, I tried getting rid of that and same issues. I even got completely rid of firefox for the moment. Guess what, problem still is persisting. I think this means it maybe something else altogether. I will go back to re-add firefox after I get this straightened out but now using Chrome for the moment.

What I've also found out is that the sound can be restarted when I unplug and replug in the 3.5mm speaker cable from the audio output jack on the back of the computer. Any ideas?


Thanks!