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firefox keeps disappearing as soon as l try to open a program

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  • 1 has this problem
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  • Last reply by cor-el

badgirl120261
badgirl120261
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l was told to update java so l did my java was downloaded correctly , but when l opened firefox and then open my fav tab pogo .. l tried to play a game but as soon as l tried firefox closed down ... what is the problem and how can l fix this

l was told to update java so l did my java was downloaded correctly , but when l opened firefox and then open my fav tab pogo .. l tried to play a game but as soon as l tried firefox closed down ... what is the problem and how can l fix this

All Replies (1)

cor-el
cor-el
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Do you see a possibly colored plugin button on the left hand side of the location bar to indicate that plugin are detected?

Did Firefox crash and possibly submitted a crash report?

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

See: