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Firefox constantly crashes

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I have completed several suggestions by Mozilla to stop crashing but to no avail. I am using the latest version 23.0 and have had crashes for months now.

I have completed several suggestions by Mozilla to stop crashing but to no avail. I am using the latest version 23.0 and have had crashes for months now.

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Google Talk Plugin Video Accelerator version:0.1.44.29
  • Version 4.4.2.14502
  • Google Update
  • Shockwave Flash 11.8 r800
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.3.133
  • 5.1.20513.0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.03
  • iTunes Detector Plug-in
  • DivX Plus Web Player version 2.2.0.52
  • DivX VOD Helper Plug-in
  • VMware Remote Console and Client Integration Plug-in
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 23.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:23.0) Gecko/20100101 Firefox/23.0
  • Support URL: http://support.mozilla.org/1/firefox/23.0.1/WINNT/en-US/

Extensions

  • Add-on Compatibility Reporter 2.0.1 (compatibility@addons.mozilla.org)
  • checkCompatibility 1.3 (check-compatibility@dactyl.googlecode.com)
  • Download Statusbar 0.9.10 ({D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389})
  • Noia 4 Theme Manager 1.8.5 (Noia4Options@ArisT2)
  • OpenDownload² 3.4.2 ({210249CE-F888-11DD-B868-4CB456D89593})
  • RoboForm Toolbar for Firefox 7.9.0.0 ({22119944-ED35-4ab1-910B-E619EA06A115})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Adobe Acrobat - Create PDF 1.2 (web2pdfextension@web2pdf.adobedotcom) (Inactive)
  • colorPicker 1.3 (colorPicker@colorPicker) (Inactive)
  • DivX Plus Web Player HTML5 <video> 2.1.2.145 ({23fcfd51-4958-4f00-80a3-ae97e717ed8b}) (Inactive)
  • FoxE9 1.0.1 (FoxE9@SoapySpew) (Inactive)
  • Google Toolbar for Firefox 7.1.20110512W ({3112ca9c-de6d-4884-a869-9855de68056c}) (Inactive)
  • IDM CC 7.3.57 (mozilla_cc@internetdownloadmanager.com) (Inactive)
  • LogMeIn, Inc. Remote Access Plugin 1.0.0.1024 (LogMeInClient@logmein.com) (Inactive)
  • Mozilla Safe Browsing 2.0.14 ({1DDEFA21-F789-11E1-8270-B8AC6F996F26}) (Inactive)
  • Open GMail in a new pinned tab with toolbar button 1.0.5 (gmail@softice86.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 6900 Series
  • adapterDescription2:
  • adapterDeviceID: 0x6719
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 7-23-2013
  • driverDate2:
  • driverVersion: 13.200.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 6900 Series)
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.display.background_color: #C0C0C0
  • browser.display.use_system_colors: True
  • browser.fixup.alternate.enabled: False
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage: http://xfinity.comcast.net/
  • browser.startup.homepage_override.buildID: 20130814063812
  • browser.startup.homepage_override.mstone: 23.0.1
  • browser.tabs.animate: False
  • browser.tabs.loadInBackground: False
  • browser.tabs.warnOnClose: False
  • browser.urlbar.autoFill: False
  • dom.ipc.plugins.enabled.npietab2.dll: True
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: True
  • extensions.checkCompatibility.10.0: False
  • extensions.checkCompatibility.10.0a: False
  • extensions.checkCompatibility.11.0: False
  • extensions.checkCompatibility.11.0a: False
  • extensions.checkCompatibility.12.0: False
  • extensions.checkCompatibility.12.0a: False
  • extensions.checkCompatibility.18.0: False
  • extensions.checkCompatibility.19.0: False
  • extensions.checkCompatibility.20.0: False
  • extensions.checkCompatibility.21.0: False
  • extensions.checkCompatibility.22.0: False
  • extensions.checkCompatibility.23.0: False
  • extensions.checkCompatibility.24.0: False
  • extensions.checkCompatibility.3.6: False
  • extensions.checkCompatibility.3.6b: False
  • extensions.checkCompatibility.3.6p: False
  • extensions.checkCompatibility.3.6pre: False
  • extensions.checkCompatibility.3.7a: False
  • extensions.checkCompatibility.4.0: False
  • extensions.checkCompatibility.4.0b: False
  • extensions.checkCompatibility.4.0p: False
  • extensions.checkCompatibility.4.0pre: False
  • extensions.checkCompatibility.4.2: False
  • extensions.checkCompatibility.4.2a: False
  • extensions.checkCompatibility.4.2b: False
  • extensions.checkCompatibility.4.2p: False
  • extensions.checkCompatibility.4.2pre: False
  • extensions.checkCompatibility.5.0: False
  • extensions.checkCompatibility.5.0a: False
  • extensions.checkCompatibility.5.0b: False
  • extensions.checkCompatibility.5.0p: False
  • extensions.checkCompatibility.5.0pre: False
  • extensions.checkCompatibility.6.0: False
  • extensions.checkCompatibility.6.0a: False
  • extensions.checkCompatibility.7.0: False
  • extensions.checkCompatibility.7.0a: False
  • extensions.checkCompatibility.8.0: False
  • extensions.checkCompatibility.8.0a: False
  • extensions.checkCompatibility.9.0: False
  • extensions.checkCompatibility.9.0a: False
  • extensions.checkCompatibility.nightly: False
  • extensions.lastAppVersion: 23.0.1
  • font.internaluseonly.changed: True
  • gfx.direct2d.disabled: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • gfx.direct3d.prefer_10_1: True
  • layers.acceleration.disabled: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1377100458
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.expose_full_path: True
  • plugin.importedState: True
  • plugin.state.java: 2
  • plugin.state.npadobeaamdetect: 0
  • plugin.state.npdeployjava: 1
  • plugin.state.nppdf: 2
  • privacy.cpd.cookies: False
  • privacy.cpd.downloads: False
  • privacy.cpd.formdata: False
  • privacy.cpd.history: False
  • privacy.cpd.sessions: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.default_personal_cert: Select Automatically
  • security.disable_button.openCertManager: False
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1374939480

Misc

  • User JS: No
  • Accessibility: Yes
the-edmeister
  • Moderator
5391 solutions 40022 answers

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.

  1. Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here.

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash. #Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports. #Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here. Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes]] article.
jscher2000
  • Top 10 Contributor
8577 solutions 70121 answers

Can you post some of your recent crash IDs as described in this article: Firefox crashes - Troubleshoot, prevent and get help fixing crashes.

Can you post some of your recent crash IDs as described in this article: [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]].

Question owner

Thanks everyone:

bp-3ba99ade-6a85-410d-b49a-707eb2130821
e787186d-8338-4eb9-a2e2-e8c99ca03f8f
bp-002c783c-e3f6-421c-89ea-08d242130820
bp-d23ea6c3-7850-4b05-b8d9-9c6442130820
bp-26f7b122-c7f5-4811-bb21-6f1f52130819
90498cd3-5f51-445e-8be2-85ce20636c58
bp-603c92df-702f-4a2d-a717-ee4482130819
Thanks everyone: <pre><nowiki>bp-3ba99ade-6a85-410d-b49a-707eb2130821 e787186d-8338-4eb9-a2e2-e8c99ca03f8f bp-002c783c-e3f6-421c-89ea-08d242130820 bp-d23ea6c3-7850-4b05-b8d9-9c6442130820 bp-26f7b122-c7f5-4811-bb21-6f1f52130819 90498cd3-5f51-445e-8be2-85ce20636c58 bp-603c92df-702f-4a2d-a717-ee4482130819</nowiki></pre>

Modified by cor-el

jscher2000
  • Top 10 Contributor
8577 solutions 70121 answers

Hi Zekeman2299, I took a look at the crash reports and did not see any obvious quick solution for you.

There was a suggestion in one of the bug reports that some crashes may be due to the built-in PDF viewer. This article describes how to disable it and use a different viewer: How to disable the built-in PDF viewer and use another viewer.

You might also disable all plugins other than Flash, PDF, and anything you use more than once a day.

orange Firefox button (or Tools menu) > Add-ons > Plugins category


How often do the crashes occur? If you have more than one a day, could you try running in Firefox's Safe Mode for a day?

Unfortunately, Safe Mode disables all extensions, so that functionality will be missing. Alternately, you could try disabling all extensions except RoboForm, assuming you use that one daily.

  • orange Firefox button (or Tools menu) > Add-ons > Extensions category
Hi Zekeman2299, I took a look at the crash reports and did not see any obvious quick solution for you. There was a suggestion in one of the bug reports that some crashes may be due to the built-in PDF viewer. This article describes how to disable it and use a different viewer: [[How to disable the built-in PDF viewer and use another viewer]]. You might also disable all plugins other than Flash, PDF, and anything you use more than once a day. orange Firefox button (or Tools menu) > Add-ons > Plugins category ---- How often do the crashes occur? If you have more than one a day, could you try running in Firefox's Safe Mode for a day? Unfortunately, Safe Mode disables all extensions, so that functionality will be missing. Alternately, you could try disabling all extensions except RoboForm, assuming you use that one daily. * orange Firefox button (or Tools menu) > Add-ons > Extensions category * Safe Mode info: [[Troubleshoot Firefox issues using Safe Mode]]<br><br>You can restart Firefox in Safe Mode using<br><br>Help > Restart with Add-ons Disabled<br><br>In the dialog, click "Start in Safe Mode" (''not'' Reset)
cor-el
  • Top 10 Contributor
  • Moderator
17343 solutions 156777 answers

Try to disable hardware acceleration in Firefox.

Try to disable hardware acceleration in Firefox. *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Question owner

Cor-El thanks for the suggestion, but it is already disabled..

Cor-El thanks for the suggestion, but it is already disabled..
Musicman625 0 solutions 16 answers

Here's one fix that worked for me: I just started having this problem, severely...... so I checked the video .dll files (my card is an ATI so I looked at all of the .dll files starting with "ati") in Windows > "System 32" folder, AND the Windows > System 32 > "dllcache" folder. After I looked at each ATI video .dll file's Properties I found the same named .dll files did not match!! I simply found the most current ones, then copied those and replaced the older ones.

Problem fixed!! It was crashing sometimes in seconds from opening Firefox OR Internet Explorer. Flash Player was constantly crashing too if the pages stayed open long enough for that to even run. Not anymore!!

Here's one fix that worked for me: I just started having this problem, severely...... so I checked the video .dll files (my card is an ATI so I looked at all of the .dll files starting with "ati") in Windows > "System 32" folder, AND the Windows > System 32 > "dllcache" folder. After I looked at each ATI video .dll file's Properties I found the same named .dll files did not match!! I simply found the most current ones, then copied those and replaced the older ones. Problem fixed!! It was crashing sometimes in seconds from opening Firefox OR Internet Explorer. Flash Player was constantly crashing too if the pages stayed open long enough for that to even run. Not anymore!!
taguato1 0 solutions 1 answers

Follow my crash ID's

bp-b5d891f7-0204-44b3-9b72-de650213120606/12/201302:34 p.m.bp-72a68216-c9eb-46cc-bd45-86b3f213120505/12/201303:53 p.m.bp-45cae63d-6627-4825-a3b6-50a17213120505/12/201303:47 p.m.bp-70d6efc3-90be-4939-ac11-f75cd213112929/11/201304:01 p.m.bp-23f170e8-a3ff-48cd-a0d2-d3cb6213112929/11/201303:41 p.m.

Follow my crash ID's bp-b5d891f7-0204-44b3-9b72-de650213120606/12/201302:34 p.m.bp-72a68216-c9eb-46cc-bd45-86b3f213120505/12/201303:53 p.m.bp-45cae63d-6627-4825-a3b6-50a17213120505/12/201303:47 p.m.bp-70d6efc3-90be-4939-ac11-f75cd213112929/11/201304:01 p.m.bp-23f170e8-a3ff-48cd-a0d2-d3cb6213112929/11/201303:41 p.m.
jscher2000
  • Top 10 Contributor
8577 solutions 70121 answers

Hi taguato1, your five crash reports all show Firefox 23.0.1. Can you update to Firefox 25.0.1? You can do that using either:

Hi taguato1, your five crash reports all show Firefox 23.0.1. Can you update to Firefox 25.0.1? You can do that using either: * Help > About Firefox > Check for Updates * https://www.mozilla.org/en-US/firefox/all/ (scroll down to your preferred language)

Modified by jscher2000

cor-el
  • Top 10 Contributor
  • Moderator
17343 solutions 156777 answers

Hi taguato1

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
Hi taguato1 Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance). *Do NOT click the Reset button on the Safe Mode start window. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
bac12476 0 solutions 1 answers

Im getting many crashes a day Report ID Date Submitted bp-f0349c98-448e-40fb-9843-7a3bd2140126 1/26/2014 1:24 PM bp-cbea3db9-2858-4049-8988-ac1892140126 1/26/2014 1:14 PM bp-381e1e4c-6006-46cf-8d62-586b92140126 1/25/2014 7:52 PM bp-8c8428c1-11de-444a-9008-8765d2140125 1/25/2014 1:14 PM d4b514d3-054e-4e90-9e95-8952d8b7b042 1/23/2014 5:32 PM bp-7f780ec0-a610-4be2-bc9d-b96812140123 1/22/2014 7:44 PM bp-b220596e-8c34-4ba3-850e-3e18b2140123 1/22/2014 7:42 PM e660c255-7b47-4497-bf31-4a2708c1ca5d 1/22/2014 7:37 PM bp-beac81ca-86ee-47d1-8a0b-9b4cc214012

Im getting many crashes a day Report ID Date Submitted bp-f0349c98-448e-40fb-9843-7a3bd2140126 1/26/2014 1:24 PM bp-cbea3db9-2858-4049-8988-ac1892140126 1/26/2014 1:14 PM bp-381e1e4c-6006-46cf-8d62-586b92140126 1/25/2014 7:52 PM bp-8c8428c1-11de-444a-9008-8765d2140125 1/25/2014 1:14 PM d4b514d3-054e-4e90-9e95-8952d8b7b042 1/23/2014 5:32 PM bp-7f780ec0-a610-4be2-bc9d-b96812140123 1/22/2014 7:44 PM bp-b220596e-8c34-4ba3-850e-3e18b2140123 1/22/2014 7:42 PM e660c255-7b47-4497-bf31-4a2708c1ca5d 1/22/2014 7:37 PM bp-beac81ca-86ee-47d1-8a0b-9b4cc214012
jscher2000
  • Top 10 Contributor
8577 solutions 70121 answers

Hi bac12476, your reports all refer to a crash in an Nvidia driver. Do you recall updating your graphics card drivers software recently? Sometimes an update will reveal a previously undiscovered incompatibility in Firefox.

As a workaround, try disabling Firefox's use of hardware acceleration for graphics.

orange Firefox button (or Tools menu) > Options > Advanced

On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available"

Edit: This doesn't take effect until after you exit and restart Firefox.

If Firefox will not stay up long enough to changes settings, make the change in Firefox's Safe Mode. To start Firefox in its Safe Mode, hold down the Shift key when starting Firefox.

Then, in the small dialog that appears, click "Start in Safe Mode" (not Reset)

To return to normal operation after making the changes, exit Firefox and start without holding down the Shift key.

Any improvement?

Hi bac12476, your reports all refer to a crash in an Nvidia driver. Do you recall updating your graphics card drivers software recently? Sometimes an update will reveal a previously undiscovered incompatibility in Firefox. As a workaround, try disabling Firefox's use of hardware acceleration for graphics. orange Firefox button (or Tools menu) > Options > Advanced On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available" ''Edit: This doesn't take effect until after you exit and restart Firefox.'' If Firefox will not stay up long enough to changes settings, make the change in Firefox's Safe Mode. To start Firefox in its Safe Mode, hold down the Shift key when starting Firefox. Then, in the small dialog that appears, click "Start in Safe Mode" (''not'' Reset) To return to normal operation after making the changes, exit Firefox and start without holding down the Shift key. Any improvement?

Modified by jscher2000