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fb acct will not load only header info name etc...

  • 1 reply
  • 3 have this problem
  • 7 views
  • Last reply by cor-el

connietemes
connietemes
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when i bring up my fb account it is a white page with a gray outline only thing that comes up is the top header with my pic search box etc.... will only let me go to the account settings page. Can get into account on chromo and IE with no problem

when i bring up my fb account it is a white page with a gray outline only thing that comes up is the top header with my pic search box etc.... will only let me go to the account settings page. Can get into account on chromo and IE with no problem

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cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.

See also: