Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

i got crash plugin always please help!


i got adobe flash plugin crash when i play pool live tour on facebook Crash ID: bp-93085b3f-9e68-4b92-bcb5-01f1b2130419

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.7 r700
  • Next Generation Java Plug-in 10.17.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe Shockwave for Director Netscape plug-in, version
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.4"


  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:20.0) Gecko/20100101 Firefox/20.0

More Information

  • Top 10 Contributor
  • Moderator
10755 solutions 96800 answers

You can check for problems with current Flash plugin versions and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin
lynspottery 0 solutions 26 answers

I have followed all the different "solutions" for getting the adobe flashplayer to work on webpages I want to view a video on. It doesn't say anything about crashes, just tells me I need to have this installed for it to work.

I have Adobe Flashplayer installed and I see Adobe Acrobat in my plug ins...but not the flashplayer. I cannot find the browser plug in for this adobe flashplayer anywhere.

Why is this a problem? It worked fine yesterday.