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My computer will randomly leave a web site I'm working on and go back to my google start page.

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  • Last reply by user633449

maggiesmom11
maggiesmom11
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The most recent incident was today but it has happened in the recent past. I was working on a website, filling out an account creation form to begin accessing a secure website. I was almost finished when I was switched back to firefox start page with google. This happened twice, doing the same thing.When I go back to the page it's blank and I have to start again.

The most recent incident was today but it has happened in the recent past. I was working on a website, filling out an account creation form to begin accessing a secure website. I was almost finished when I was switched back to firefox start page with google. This happened twice, doing the same thing.When I go back to the page it's blank and I have to start again.

All Replies (1)

user633449
user633449
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Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.