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Is there some way I can directly to someone for help

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  • Last reply by user633449

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I really like Mozilla, but getting help is impossible. I had to restore my computer by to factory settings. I had all my bookmarks plus a lot of addons and plugins from Mozilla. Is there anyone I can get help from by directly corresponding thru email. I could wait days for an answer thru the forum if I could even find it once I have submitted my question. For me this is urgent.

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Did you use Windows Restore to restore your computer or did you re-install Windows?

If you use Recovering important data from an old profile to find your old profile, does that help?

This is the only channel for Mozilla and Firefox support.