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Is there some way I can directly to someone for help

Posted

I really like Mozilla, but getting help is impossible. I had to restore my computer by to factory settings. I had all my bookmarks plus a lot of addons and plugins from Mozilla. Is there anyone I can get help from by directly corresponding thru email. I could wait days for an answer thru the forum if I could even find it once I have submitted my question. For me this is urgent.

(Email removed by Mod)

I really like Mozilla, but getting help is impossible. I had to restore my computer by to factory settings. I had all my bookmarks plus a lot of addons and plugins from Mozilla. Is there anyone I can get help from by directly corresponding thru email. I could wait days for an answer thru the forum if I could even find it once I have submitted my question. For me this is urgent. (Email removed by Mod)

Modified by Tyler Downer

Additional System Details

Installed Plug-ins

  • Google Update
  • NPWLPG
  • The Hulu Desktop Plugin allows Hulu.com to integrate with the Hulu Desktop application.
  • 4.0.50401.0
  • Virtual Earth 3D 4.00090316005 plugin for Mozilla

Application

  • Firefox 22.0a1
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:22.0) Gecko/20130401 Firefox/22.0
  • Support URL: http://support.mozilla.org/1/firefox/22.0a1/Darwin/en-US/

Extensions

  • Adblock Plus 2.2.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Feedback 1.2.2 (testpilot@labs.mozilla.com)
  • Firefox OS Simulator 2.0 (r2d2b2g@mozilla.org)
  • Firefox Shield 0.3 (firefox-shield@mozilla.com)
  • SUMO-Android 0.1 (jid1-xQ19cIbqqECHhQ@jetpack)
  • Textarea Cache 0.8.9 ({578e7caa-210f-4967-a0d3-88fe5b59a39f})
  • Troubleshooter 1.0a (troubleshooter@mozilla.org)
  • User Agent Switcher 0.7.3 ({e968fc70-8f95-4ab9-9e79-304de2a71ee1})

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x 166
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • driverDate:
  • driverVersion:
  • info: {u'AzureContentBackend': u'none', u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none'}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: NVIDIA Corporation -- NVIDIA GeForce GT 650M OpenGL Engine
  • windowLayerManagerType: OpenGL

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.privatebrowsing.dont_prompt_on_enter: True
  • browser.search.useDBForOrder: True
  • browser.startup.homepage_override.buildID: 20130401030817
  • browser.startup.homepage_override.mstone: 22.0a1
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 22.0a1
  • gfx.blacklist.webgl.msaa: 4
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1364841730
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf,application/vnd.fdf,application/vnd.adobe.xdp+xml,application/vnd.adobe.xfd+xml
  • plugin.importedState: True
  • plugin.state.adobepdfviewernpapi: 0
  • plugin.state.java: 0
  • privacy.cpd.cookies: False
  • privacy.cpd.downloads: False
  • privacy.cpd.formdata: False
  • privacy.cpd.history: False
  • privacy.cpd.offlineApps: True
  • privacy.cpd.sessions: False
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1362326065

Misc

  • User JS: No
  • Accessibility: No
Tyler Downer
  • Top 25 Contributor
  • Moderator
1530 solutions 10670 answers

Did you use Windows Restore to restore your computer or did you re-install Windows?

If you use Recovering important data from an old profile to find your old profile, does that help?

This is the only channel for Mozilla and Firefox support.

Did you use Windows Restore to restore your computer or did you re-install Windows? If you use [[Recovering important data from an old profile]] to find your old profile, does that help? This is the only channel for Mozilla and Firefox support.