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I've tried v19, then 18 and now v20 and they all crash. How do I stop this? I hate IE but at least it works for two solid minutes.

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  • Last reply by cor-el

cort
cort
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At first all I knew was my browser somehow entered full-screen (which I never knew it could do) AND it kept crashing. This was just after updating to "v19.whatever". The fullscreen bit seems to have been another symptom of this glitch, btw.

I came hear and so tried Firefox safemode, no dice. I tried scanning with MBAM and SAS. No joy. I disabled plugins- no change. I downgraded back to v18...still Nada. I upgraded to the v20-something beta...Still crashes. This really sucks. At least it's not just me by the looks of things.

Sometimes it crashes five times in two minutes, other times it might go an hour. Hopefully not until I post this...


Also, I'm using Win764 not Win8.

At first all I knew was my browser somehow entered full-screen (which I never knew it could do) AND it kept crashing. This was just after updating to "v19.whatever". The fullscreen bit seems to have been another symptom of this glitch, btw. I came hear and so tried Firefox safemode, no dice. I tried scanning with MBAM and SAS. No joy. I disabled plugins- no change. I downgraded back to v18...still Nada. I upgraded to the v20-something beta...Still crashes. This really sucks. At least it's not just me by the looks of things. Sometimes it crashes five times in two minutes, other times it might go an hour. Hopefully not until I post this... Also, I'm using Win764 not Win8.

All Replies (4)

ideato
ideato
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Hello cort, we're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.

  1. Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here.

Thank you for your cooperation!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.


thank you

cort
cort Question owner
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OK, here you go: 

bp-e5b628fa-f07a-44f8-8dab-be9492130302  3/2/2013  5:01 AM
bp-c0e0e642-c133-4153-8ccc-56b092130302  3/2/2013  4:03 AM
bp-10ec59bb-82b9-4a1c-87a0-fee8a2130302  3/2/2013  4:02 AM
bp-c388cc06-c00c-4fb7-a11f-b9d9f2130302  3/2/2013  3:59 AM
bp-004dc3ff-8bbc-410a-8ed5-b62372130302  3/1/2013  11:04 PM

Modified by cor-el

cort
cort Question owner
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Well I'm glad and all to help you learn more about the problem, but I could hardly call that a "Chosen Solution" considering my browser is still crashing...

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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See:

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.